Communications Officer - Dispatch

Security Division Role

Evenings - Shift - 2 : 30 pm - 11 pm

Minimum Education - Associates Degree or Higher

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The security division of the Barnes-Jewish Hospital Department of Public Safety concentrates on the safety and security of patients, visitors, and staff within the hospital and on campus. The department provides field officers, Bike and mobile patrol, investigators, and a communication unit for monitoring alarm systems and dispatching officers to service and emergency calls. All officers are required to complete annual training that focuses on health care security.

Preferred Qualifications

Role Purpose

As the first responders in the Department of Public Safety, Communication Officers receive, evaluate, prioritize, and relay calls for emergency and non-emergency public safety assistance; coordinate emergency response teams; maintain, process, and distribute records; manages and operates a variety of telecommunications equipment and performs a broad range of specialized clerical tasks related to the creation, maintenance, and dissemination of materials related to hospital operations.

Responsibilities

• Manages and responds to public safety radio system(s), telephone, EVERBIDGE Notifications (which includes infant abductions, missing patients, catastrophic events on campus and in the surrounding area), parking intercom, emergency alert systems, HUGS alarm (the infant abduction system which allows the team to manage the movement of infants), fire alarms, Stanley personal staff duress alarms, stationary panic / duress alarms shuttle monitoring, Tech Electronic support, support of BJC West County officers, PCDC support, Barnes Jewish Psychiatric Stabilization Center (PSC), and Evelyn's House and other outside BJC / BJH partners and maintaining outside vendor(s) work and permits.
• Performs crisis intervention over the telephone.
• Utilizes the computer-aided dispatch system to conduct in-depth interviews with callers, gather and process all the pertinent information to dispatch public safety officers in a clear, succinct, and expert manner and maintaining records of all reported campus incidents in the Public Safety Global Dispatch system.
• Manages and comprehends emergency procedures related to situations needing the involvement of the public safety department and ensuring the activation of other entities. (Fire department, code team, DPS officers, police, animal control, EMS, private ambulance service, corrections officers, process servers, etc.)
• Ensures the safety of the medical campus through familiarization of Public Safety operations and knowing the location and layout of streets, buildings, parks and other areas and businesses on and around the medical campus. Increasing dispatch accuracy and efficiency.

Minimum Requirements

Education

Experience

Supervisor Experience

Preferred Requirements

Experience

Benefits and Legal Statement

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

To learn more, go to our Benefits Summary .

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer