Front Office Supervisor

Job Title : Front Office Supervisor

The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.

GUEST SERVICE

• Maintains guest service as the driving philosophy of the hotel
• Personally demonstrates a commitment to guest service responding promptly to guests’ needs
• Is committed to making every guest satisfied
• Develops added-value customer service programs
• Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds hotel guest satisfaction measures. (GSS Scores)
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Ensures all shift checklist are completed
• Ensures all call backs are being performed
• Front Office Supervisor should remain highly visible and readily available for guest at all times
• Ensures proper procedures are followed concerning guest safety security boxes
• Settles all credit card, guest, and accounts receivable credit disputes

FRONT DESK MANAGEMENT

SAFETY AND SECURITY MANAGEMENT

GENERAL DUTIES EXPECTATIONS

For questions, please call (402)904-4800.