Technician Standard II - IT Coordinator II

Title : Technician Standard II - IT Coordinator II

Duration : 12 Months - Long Term

Location : Washington, DC 20433

100% Onsite

This team is responsible for enabling and delivering IT support to staff and providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including :

• IT support and troubleshooting of client's provisioned hardware, software, and applications;
• Client IT training and outreach; direct desk side and remote support;
• Virtual meeting support; and configuration and provisioning of standard devices. For the Washington, DC campus, Tier 2 local IT Support (ITSR3) is organized by building / location. We engage directly with the business and leverage ServiceNow for incidents and requests to deliver timely, best-in class support to our end-user community. With an annual satisfaction rating that regularly exceeds 95%, the core competencies and responsibilities that contractors must fulfil are :

Roles & Responsibilities :

Educational and Technical Qualifications :

Certifications :

Required Skills / Abilities :

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."