Director, IT (Telecom) - REMOTERemote Staffing • Nampa, ID, US
serp_jobs.error_messages.no_longer_accepting
Director, IT (Telecom) - REMOTE
Remote Staffing • Nampa, ID, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters.remote
job_description.job_card.job_descriptionLead the design and deployment of AI-enabled contact center capabilities, including conversational AI, intelligent routing, predictive analytics, and sentiment analysis. Integrate Salesforce with Genesys Cloud to deliver a unified "single pane of glass" agent experience, enabling efficient workflows, contextual insights, and personalized interactions. Oversee implementation of Lightico or equivalent digital completion solutions to support secure eSignatures, document sharing, and real-time digital interactions. Drive innovation in digital identity and biometric authentication, including digital ID card programs, to strengthen member trust and simplify secure access across channels. Collaborate with data and analytics teams to leverage AI-driven insights for personalization, proactive service, and efficiency gains. Lead pilots and proofs of concept demonstrating measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction. Provide executive oversight for enterprise communication and contact center operations supporting 4,000+ concurrent agents. Ensure high reliability, availability, and performance across all communication and engagement platforms. Implement observability, automation, and AIOps frameworks to proactively detect and resolve service issues. Govern operational SLAs, SLOs, and KPIs to maintain exceptional uptime, responsiveness, and user experience. Continuously assess performance data and feedback to identify opportunities for optimization, automation, and process improvement. Ensure compliance with HIPAA, PCI, SOC2, and healthcare-specific data protection requirements. Oversee governance for digital identity, biometric authentication, and data privacy controls across all communication and engagement platforms. Partner with Security and Risk functions to proactively identify and mitigate vulnerabilities. Maintain audit readiness, incident response, and risk mitigation programs to safeguard sensitive data and maintain regulatory alignment. Lead, mentor, and develop a high-performing team of engineers, architects, and digital experience specialists. Foster a culture of innovation, collaboration, and accountability focused on measurable business impact. Encourage continuous learning and exploration of emerging AI, automation, and identity technologies. Partner cross-functionally with Operations, Digital Experience, and IT leadership to ensure alignment on strategy and outcomes. Represent Unified Communications and Contact Experience in enterprise governance and digital transformation councils. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS / CCaaS environments supporting 4,000+ agents. Proven experience integrating Genesys Cloud with Salesforce to enable unified agent experiences and operational analytics. Strong understanding of healthcare environments, including Medicaid, Medicare, and Marketplace member and provider engagement models. Demonstrated success in implementing AI-driven contact center and digital engagement initiatives, including Lightico, biometric authentication, and digital ID solutions. Financial management experience overseeing budgets, vendor contracts, and technology investments for large-scale operations. Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms. Experience with AI, automation, workforce management, speech analytics, and CRM integrations. Familiarity with digital identity, authentication, and secure document workflow platforms. Strong grasp of observability, reliability engineering, and compliance frameworks in regulated industries. Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes. Exceptional communicator skilled at influencing across technical, operational, and executive teams. Proven track record of vendor and stakeholder management at enterprise scale. Strategic thinker focused on innovation, resilience, and customer experience excellence. Passionate about delivering trusted, human-centered, and technology-enabled communication experiences. Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
Director Of IT (Telecom)
The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.
Key Responsibilities
Strategic Leadership
- Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
- Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
- Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
- Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
- Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.
AI-Driven Contact Experience & Digital Engagement
Operations, Engineering & Service Excellence
Security, Compliance & Risk Management
Leadership, Culture & Talent Development
Job Qualifications and Skills
Education
Experience
Technical Expertise
Leadership & Interpersonal Skills
To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V. Pay Range : $117,731 - $275,491 / ANNUAL
serp_jobs.job_alerts.create_a_job
Director It • Nampa, ID, US
Job_description.internal_linking.related_jobs
Pharmacy Director Career Opportunity.Acknowledge and Appreciate for Your Expertise as Pharmacy Director.Are you a passionate Pharmacy Director eager to excel in a fulfilling career close to home an...serp_jobs.internal_linking.show_more
Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟.Nationwide - Work anywhere in the USA.
Install satellite internet systems at customer locations.Mou...serp_jobs.internal_linking.show_more
Analyst, Network Strategy, Pricing & Analytics guides the investment of our network partners through contract valuation and analysis to ensure access to quality healthcare services for people recei...serp_jobs.internal_linking.show_more Pharmacy Director Career Opportunity.Acknowledge and Appreciate for Your Expertise as Pharmacy Director.Are you a passionate Pharmacy Director eager to excel in a fulfilling career close to home an...serp_jobs.internal_linking.show_more 
Licensed Life Insurance Agents Only.Tired of outdated insurance models? Join a team that uses technology, automation, and marketing funnels to keep your pipeline full - no cold calling required.Per...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with TRS Healthcare to find a qualified Occupational Therapist (OT) in Jerome, Idaho, 83338!.
TRS Healthcare is seeking an experienced Inpatient / Acute Occupational The...serp_jobs.internal_linking.show_more Pharmacy Director Career Opportunity.Acknowledge and Appreciate for Your Expertise as Pharmacy Director.Are you a passionate Pharmacy Director eager to excel in a fulfilling career close to home an...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with CompHealth to find a qualified Occupational Therapist (OT) in Jerome, Idaho, 83338!.When it comes to finding the perfect locums assignment, sometimes it is all a...serp_jobs.internal_linking.show_more 
JOB DESCRIPTION Job SummaryProvides medical oversight and expertise related to behavioral health and chemical dependency services, and assists with implementation of integrated behavioral health ca...serp_jobs.internal_linking.show_more
ENTRY SALES TO MANAGEMENT (REMOTE).Incredible Growth Opportunities.World Class Mentors and Leaderships Teams.AO is looking for overachievers that pride themselves on developing incredible working a...serp_jobs.internal_linking.show_more
Title : Senior Account Manager - Commercial Lines.Fully Remote | Book Focus : Real Estate.Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company poli...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with TRS Healthcare to find a qualified Occupational Therapist (OT) in Lewiston, Idaho, 83501!.
TRS Healthcare is seeking an experienced Rehab Unit Acute Occupational ...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with Host Healthcare to find a qualified Occupational Therapist (OT) in Jerome, Idaho, 83338!.
Host Healthcare is an award-winning travel healthcare company with an im...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with Aya Healthcare to find a qualified Occupational Therapist (OT) in Jerome, Idaho, 83338!.
Aya Healthcare has an immediate opening for the following position : Occup...serp_jobs.internal_linking.show_more Pharmacy Director Career Opportunity.Acknowledge and Appreciate for Your Expertise as Pharmacy Director.Are you a passionate Pharmacy Director eager to excel in a fulfilling career close to home an...serp_jobs.internal_linking.show_more 
SonderMind is a leading mental health care platform revolutionizing therapy services.We are seeking compassionate, highly skilled, licensed mental health therapists to join our expanding network.As...serp_jobs.internal_linking.show_more AlliedTravelCareers is working with FlexCare to find a qualified Occupational Therapist (OT) in Jerome, Idaho, 83338!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians...serp_jobs.internal_linking.show_more 
Join Our Fast-Growing Agency for an Exceptional Career Opportunity!.Are you an experienced agent seeking a standout opportunity in the industry?.
Our rapidly expanding agency offers the best in the ...serp_jobs.internal_linking.show_more
Be the Pharmacy Director You've Always Strived to Be
Saint Alphonsus Regional Rehabilitation Hospital, an affiliate of Encompass Health • Melba, ID, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Satellite Tech for Starlink Installation Pros
WebProps.org • Caldwell, ID, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Senior Analyst, Network Strategy, Pricing & Analytics (VBC) - REMOTE
Molina Healthcare • Nampa, ID, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Pharmacy Director
Saint Alphonsus Regional Rehabilitation Hospital, an affiliate of Encompass Health • Caldwell, ID, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Life Insurance Agent (Licensed) - Fully Remote, Modern Sales System
AO Garcia Agency • Caldwell, Idaho, United States, 83605
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Travel Occupational Therapist (OT) - $2,213 per week in Jerome, ID
AlliedTravelCareers • Nampa, Idaho, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Pharmacy Director Career Opportunity
Saint Alphonsus Regional Rehabilitation Hospital, an affiliate of Encompass Health • Middleton, ID, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Jerome, ID
AlliedTravelCareers • Nampa, Idaho, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Medical Director, Behavioral Health
Molina Healthcare • Nampa, ID, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
ENTRY SALES TO MANAGEMENT (REMOTE)
Global Elite • Nampa, Idaho, United States, 83651
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Senior Account Manager - Commercial Lines
Insurance Office of America • Nampa, ID, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Travel Occupational Therapist (OT) - $2,491 per week in Lewiston, ID
AlliedTravelCareers • Nampa, Idaho, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Occupational Therapist (OT) - $2,149 to $2,302 per week in Jerome, ID
AlliedTravelCareers • Nampa, Idaho, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Occupational Therapist (OT) - $2,168 to $2,361 per week in Jerome, ID
AlliedTravelCareers • Nampa, Idaho, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Pharmacy Director, The Encompass Health Way
Saint Alphonsus Regional Rehabilitation Hospital, an affiliate of Encompass Health • Middleton, ID, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Idaho Mental Health Therapist (Telehealth)
SonderMind • Nampa, ID, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Occupational Therapist (OT) - $2,083 per week in Jerome, ID
AlliedTravelCareers • Nampa, Idaho, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Sales Consultant
Stratford Davis Staffing LLC • Nampa, ID, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30