MHI Talent Solutions | Technical Product Manager, Returns

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable.

Role : Technical Product Manager, Returns

Location : Los Angeles, California

Status : MHI is a successful managed services partner and now assisting with their key direct hire needs

Key Qualifications / Responsibilities :

Returns Experience & Integration Ownership

• Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
• Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
• Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
• Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.

Reverse Logistics Strategy

Technical Product Leadership

Cross-Functional Collaboration

Quality Assurance & Training

Desired Experience

Requirements

Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

Salary range : $160-170k