Bilingual Account Executive I Puerto Rico

Job Title : Account Executive

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of healthcare. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Ideal candidate must be fluent in both English and Spanish (oral and written).

The Account Executive is responsible for the success of the overall client business relationship of a book of business that includes complex, strategic, and other key revenue generating clients. As a key player, the Account Executive provides proactive and strategic support for achieving financial goals resulting from successful leadership of client deliverables, renewals, and upsell activities. By managing all aspects of the client business relationships with minimal direct oversight and exhibiting a track record of achieving exceptional results, this position ensures ongoing client satisfaction and effectively leads the client team to achieve service, revenue, and product goals as identified in client strategic plans.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Develop and lead client specific strategic, financial and business relationship plans that encompass client goals, performance expectations, new products / programs, and growth in claims volume / profitability.

Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact internal and external customers.

Optimize potential for sustainable growth and profitability for assigned book of business. Achieve financial targets for assigned book of business.

Develop and maintain solid business relationships with clients at the executive level and with critical decision-makers within the client organization.

Utilize financial and pricing models to analyze and present business scenarios to clients that illustrate different options to grow the business.

Influence client decisions through analytic reports, industry trends, and other facts that demonstrate MedImpact as an expert in our market.

Organize and lead client business planning meetings, financial performance reviews, leadership summits, as well as internal strategy planning meetings.

Collaborate with internal leaders and staff throughout the organization to solve problems, plan successful outcomes, and implement new clients and programs. Demonstrate ability to manage challenging situations in a positive and constructive manner that comports with MedImpact's mission, vision, and values.

Provide oversight of projects and client initiatives and assist in the interpretation and context of client requests.

Provide regular feedback of strategic plan performance and outcomes to MedImpact leadership to ensure that service and growth opportunities are maximized and incorporated into the organizational strategic planning process.

Participate in and support the implementation process for new clients and new client programs, including collaboration with Sales, Marketing, Implementation, Contracting and other areas of the company.

Participate in internal sales, product development, and strategic executive meetings, taking an active role to represent the voice of the customer and informing the strategic direction of the enterprise.

Other duties as assigned.

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening / verbal / written). One must be able to; manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

BS / BA and 7+ years' experience or equivalent combination of education and experience, and 4 years' of SME in respective areas

Computer Skills

Intermediate to advanced knowledge of MS / Word, Excel, Visio, PowerPoint and Outlook to create complex documents, manage schedules, and analyze data.

Experienced business user of multiple software applications / processing systems.

Demonstrated proficiency of key internal business applications associated with the position within six (6) months of active employment in the role, such as MedOptimize and Golden 32.

Other Skills and Abilities

Must be fluent in both English and Spanish (oral and written).

2 years' experience with a PBM, health benefits or pharmacy program team.

Possesses excellent interpersonal and communication skills

Possesses expert proficiency with MS TFS, Visual Studio, TSQL and a working knowledge of various programming languages.

Possesses expert proficiency with MS SSRS or other reporting tools.

Possesses expert proficiency with MS Excel, MS PowerPoint, MS Project and other desktop applications.

Superior analytical and mathematical skills; strong command of Excel (SQL)

Ability to prioritize and handle multiple tasks in a demanding work environment.

Superior working knowledge of "PBM" or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.

Previous management experience and experience directing a high performance organization with a track record of contributing to and responsibility for product, program, and company success.

Excellent skills in written and oral communication; organization / prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership.

Ability to maintain a high degree of confidentiality using, tact, discretion, and professionalism in all aspects of the job.

Strong attention to detail and follow-through skills.

Ability to gather business requirements and client specifications.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.

Competencies To perform the job successfully, an individual should demonstrate the following competencies :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an