IT Desktop Support Services / AV Technician

Genesis10 is seeking a IT Desktop Support Services / AV Technician for a 6 month contract position with our retail services client in New York, NY. This is an onsite role.

Compensation : $30.00 – 35.00 per hour, depending on skill and experience level.

Responsibilities

• Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolution
• Provide level II support of Microsoft suite of products including M365 & Windows OS
• Troubleshoot, manage resolution, and develop root cause analysis for technology issues related to AV / VC equipment
• Overall accountability for maintenance and repair of AV equipment and PCs
• Perform routine preventative maintenance, daily equipment checks and resolve any technology issues in a timely manner
• Provide support of audio-visual equipment and facilitate onsite or virtual conferencing meetings (or both simultaneously)
• Other duties as assigned

Minimum Qualifications

Additional Qualifications

Preferred Qualifications

We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and

employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300

active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum

of industry verticals.

Benefits of Working with Genesis10 :

years.