Automotive Service Manager (Lane Manager)

Sheehy Auto Stores is honored to win the 2024 and 2025 Richmond Times Dispatch and Washington Post Top Workplaces Award!!!

Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!

Sheehy Lexus of Richmond is searching for an Experienced Service Manager (Lane Manager) who is motivated and serious about their career in this highly competitive industry. The Service Lane Manager is responsible for creating lifetime guests by delivering an unsurpassed guest experience. They will assist the Fixed Operations Director in running an efficient and profitable Service Department through productive staffing guest retention cost controls achievement of objectives and maintenance of all service records. If you are driven to help people passionate about customer service and ready to lead a successful service team then this opportunity is for you!

Responsibilities

• Oversee daily operations of the service department to ensure efficiency profitability and customer satisfaction.
• Supervise and support Service Advisors and employees in the Service Drive ensuring they meet performance objectives and uphold company standards.
• Manage workflow effectively to maximize productivity efficiency and technician utilization.
• Review open repair orders daily with the Fixed Operations Director to monitor progress and ensure timely completion.
• Train Service Advisors to greet every customer with professionalism hospitality and respect.
• Ensure Advisors clearly explain recommended repairs and maintenance in a way that builds customer understanding and trust.
• Provide technical assistance and mentorship to all department employees as needed.
• Establish and maintain strong long-term guest relationships that foster repeat and referral business.
• Ensure all guests are greeted promptly professionally and courteouslyboth in person and over the phone.
• Handle customer concerns and complaints with professionalism empathy and swift resolution to maintain high satisfaction standards.
• Provide fair transparent and competitive pricing while documenting all communications in line with dealership and safeguard regulations.
• Ensure guest service files are accurate up to date and easily accessible.
• Direct coordinate and participate in performing customer service activities as dictated by workload to include cashier out any guest schedule incoming and future appointments.
• Ensure all work is performed to proper specifications and quality standards; conduct quality checks as needed.
• Monitor department performance using tools such as Daily Operating Control productivity reports comeback reports warranty reports guest surveys and monthly forecasts.
• Follow up on parts orders to confirm timely availability and minimize service delays.
• Collaborate effectively with other departments to promote harmony teamwork and operational success.
• Always act in a professional manner that reflects the companys commitment to quality honesty and integrity.
• Maintain a positive attitude and foster a collaborative team atmosphere.
• Prepare and execute monthly and annual business goals aligned with dealership objectives.
• Contribute to the continuous improvement of service processes guest satisfaction and departmental performance.

Requirements

We dont take a one-size-fits-all approach regarding our employees Benefits . Our programs are designed to improve your life at work and at home.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer

Required Experience :

Manager

Key Skills

Sales Experience,Mechanic Experience,Customer Service,Dealership Experience,GM Vehicles,Management Experience,Upselling,Auto Service Management,Automotive Repair,Computer Literacy,Leadership Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1