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Front Desk Agent Night Audit
Front Desk Agent Night AuditSpringboard Hospitality • West Hollywood, California, USA
Front Desk Agent Night Audit

Front Desk Agent Night Audit

Springboard Hospitality • West Hollywood, California, USA
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Job Details

Hotel Ziggy - West Hollywood CA

$20.72 - $22.72 Hourly

Description

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators savvy storytellers adventure-seekers tech entrepreneurs free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and whole-heartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards award-winning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

mission :

Responsible for greeting and registering guests providing excellent guest service and settling the guests account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.

SCOPE OF WORK TEAM

  • Reports to the Front Office Manager / Night Manager and Supervisors
  • Supports the front office team sales team and guest experience

RESPONSIBILITIES

  • Main responsibilities include registering guests making and modifying reservations but may be required to assist with hotel operator and / or concierge duties.
  • Possesses knowledge of all hotel features services hours of operation room numbers and types room layout decor room rates packages / promotions daily house count and room availability status with expected arrivals and departures scheduled in-house activities and their locations and times.
  • Pre-register block reservations and take same day reservations when necessary cancel room reservation according to cancellation guidelines.
  • Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA generate registration card and verify registrations with guest; obtain information for credit / payment collect cash if designated; assign guest room; and advise guest of any messages mail faxes etc. received for them.
  • Communicate services and amenities of the hotel to guests.
  • Maintain guest history files.
  • Set-up accurate accounts for each guest in accordance to their requirements i.e. separate room / tax / incidentals comp.
  • Maintain monitor and balance room availability for any given day.
  • File registration cards and vouchers by room number.
  • Handle VIP and upgraded accommodations
  • Assist and process overbooked or walked guests.
  • Assist and provide room change accommodations.
  • Documents all guest requests complaints or problems.
  • Resolve guest complaints to ensure guest satisfaction.
  • Maintain organized and clean work area with necessary supplies.
  • Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
  • Meet with FOM / Supervisor daily to review assignments and priorities.
  • Communicate with prior shifts Front Desk Agent to review all follow-up items.
  • Answer department telephone within 3 rings correct greeting and proper etiquette.
  • Take and relay messages accurately completely and promptly
  • Strong interpersonal and communication skills
  • Ability to remain composed and courteous in high-pressure situations
  • Must be able to stand on feet for a minimum of 8 hours
  • Ability to lift up to 60lbs
  • Proficient in the use of a desktop computer
  • Full availability 7 days a week with no scheduling restrictions
  • Weekend availability is non-negotiable
  • Must be able to work all shifts : AM MID PM and overnights Night Audits
  • Willingness to work holidays as part of a 365-day 24 / 7 operation
  • Reliable transportation is required

    • Qualifications

    EXPERIENCE :

  • Prior Experience :

    • 1 Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.

  • IT Expertise :

    • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

  • Must have basic Excel PowerPoint Word; PC knowledge minimum typing speed of 50wpm ability to write and communicate professionally bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.
  • Education :

    • High School diploma or GED required; college degree preferred.

  • Subject Expertise :

    • Must be able to sustain composure remain calm and possess a positive attitude.

  • Must be energetic and outgoing.
  • Must be service oriented with excellent customer service skills.
  • Must be able to follow directions with focus to detail speed and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to multi-task in a fast-paced work environment.
  • Must possess excellent interpersonal and organizational skills.
  • Must have basic knowledge or arithmetic.
  • Must have the ability to input data and access information on the computer.
  • Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
  • Must be able to read write and understand the English language.
  • Must be able to exercise confidentiality and discretion.

    • OTHER EXPECTATIONS :

  • Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
  • Demonstrate a working knowledge of all company safety and security procedures.
  • Travel required : As needed for hotel familiarization content creation shoots and to meet with colleagues.
  • Hours Required : Must primarily work during Springboard Hospitality business hours Monday - Sunday while understanding that the hotel business functions 24 / 7weekend andholiday work maybe required.

    • Benefits :

    Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

    Required Experience :

    Unclear Seniority

    Key Skills

    Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

    Employment Type : Unclear

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 20 - 22

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    Front Desk Agent • West Hollywood, California, USA

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