CX Partner Manager

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is seeking a CX Partner Manager to strengthen and expand our partner ecosystem focused on Customer Experience (CX) and Contact Center (CCaaS) solutions. This role will be instrumental in evolving Nextivas go-to-market strategy as we expand up-market and empower partners to deliver unified customer experience management (UCXM) outcomes for mid-market and enterprise clients.

This individual will be responsible for recruiting developing and managing relationships with high-performing channel partners who sell market and support Nextivas CX portfolio. The ideal candidate brings deep understanding of the CCaaS / CX landscape experience driving complex channel sales motions and the ability to align internal and external teams to accelerate growth.

Key Responsibilities :

• Recruit onboard and enable new CX-focused partners aligned to Nextivas go-to-market strategy.
• Build strong collaborative business plans with each partner outlining revenue targets enablement milestones and joint marketing efforts.
• Educate and position partners to successfully sell Nextivas CX and Contact Center offeringsfocusing on value differentiation.
• Work closely with Sales Solutions Consulting Revenue Marketing and Product teams to ensure partners have the training resources and support to drive qualified pipeline and closed revenue.
• Manage forecasting accuracy and maintain consistent reporting on partner performance funnel health and growth plans.
• Serve as the primary liaison between partner and internal stakeholders ensuring timely communication issue resolution and a seamless partner experience.
• Gather partner and customer feedback to inform product pricing and program enhancements.
• Represent Nextivas CX portfolio at partner and industry events webinars and joint go-to-market initiatives.

Qualifications :

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

The expected hiring range is $165000-$320000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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Required Experience :

Manager

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 165000 - 320000