Senior Support EngineerThe Planet Group • Irving, TX, US
Senior Support Engineer
The Planet Group • Irving, TX, US
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job_description.job_card.job_descriptionLead root cause analysis for major incidents and document preventive actions. Validate and escalate software defects; provide impact assessments. Serve as SME for core applications and infrastructure. Perform advanced troubleshooting using SQL and code analysis. Mentor support engineers and improve workflows, knowledge management, and defect prevention. Collaborate with Product and Development teams to prioritize fixes. Communicate progress and resolutions clearly to stakeholders. 5+ years in application support, QA, or software engineering. Looking for a software engineer Expertise in incident management and root cause analysis. Strong SQL skills; experience with logs, database performance, and data integrity. Understanding of application architecture, APIs, and integrations. Ability to read / analyze code (Java, .NET, Python or similar; at least 2 languages). Familiarity with ITSM tools and change management. Excellent communication and stakeholder management skills. Advanced Microsoft Office skills (Excel for reporting). Bachelor's in CS or related field (or equivalent experience).
Senior Support Engineer - Contract to Hire position
- Hybrid in DFW
- Standard / W2 only
- Contract to Hire $50-$70 / hr on contract and conversion salary range from $90K to $105K, 15% bonus
We are looking for a Software Engineer with solid experience in 2 or more OOP languages such as Java, C#, C++, JavaScript, Python. Must have expertise in incident management and root cause analysis. Must have an understanding of infrastructure, a foundation of data, OOP, and be a problem solver. Advanced proficiencies in Excel, and solid SQL / DB skills.
Senior Technical Support Engineer
Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross-functional collaboration, and process leadership to ensure reliability and drive continuous improvement.
Key Responsibilities
Qualifications
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Senior Support Engineer • Irving, TX, US
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