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ServiceNow Technical Lead
ServiceNow Technical LeadTephra • Richmond, VA
ServiceNow Technical Lead

ServiceNow Technical Lead

Tephra • Richmond, VA
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  • serp_jobs.job_card.full_time
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Description : Responsibilities :

  • Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests
  • Develop / administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • Guide the team in having the right level of details in the design artifacts.
  • Review the design and code to ensure it aligns to customer expectation and follows industry standards
  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
  • Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
  • Consult with business analyst / Process Leaders to develop appropriate technical solutions in ServiceNow
  • Follow up on outstanding development needs and provides timely status reports to the project manager
  • Advise on options, risk and impacts on business / ITIL processes
  • Communicate technical problems and solutions to both technical and non-technical audiences

Experience :

  • 10 to 12 years experienced in administration / implementation / configuration of an ITSM, ITOM solution in medium to large organization
  • 7 to 10 years experience in administration / implementation / configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)
  • Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical Solutions
  • Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer’s in house team.
  • Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNow
  • Experience in supporting production system
  • Liaise with end users to address their queries swiftly.
  • Must be able to document the work done and create handover document to service management team
  • Must be hands on in ITSM and ITOM.
  • Adept in creating reports as per the requirement. Performance analytics included.
  • Certifications – Certified application developer, Certified implementation specialist – ITSM.

    • Skills Overview :

  • ServiceNow platform implementation, development, support, enhancement
  • ServiceNow Discovery Configuration, Run Book Automation preferred
  • Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
  • Strong customer service and excellent verbal / written communication
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Understand full ITSM application lifecycle
  • ITIL certified desired

    • Salary Range :   $94,248-$147,900 a year

    #LI-AK1

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    Technical Lead • Richmond, VA

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