Senior Systems Analyst (Hybrid Opportunity)

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Senior Systems Analyst is responsible for designing, implementing, and optimizing technology support and services for UMass Amherst, ensuring high-quality solutions for executives, faculty, staff, and administrators. This role drives the adoption of new technologies, contributes to IT strategic planning, and leads implementation projects. Additionally, the Senior Systems Analyst provides leadership, mentoring, and training to IT system engineers and administrators. Key responsibilities include managing and monitoring enterprise-class Windows / Linux systems, fiber channel and backup environments, as well as overseeing system administration and integration with other campus services to enhance operational efficiency and security.

Essential Functions

• Design, configure and troubleshoot storage area networks, fiber channel infrastructure and devices, and Enterprise Backup solutions for both on-prem data centers and cloud environments.
• Work on multiple projects as a project leader to research, propose and implement strategies in the migration and consolidation of complex distributed systems to a more centralized enterprise model. This may entail converting on-prem virtual servers to cloud based virtual servers, facilitating the reconfiguration of networks and firewalls, and building and configuring centralized logging and monitoring solutions.
• Analyze, monitor and keep systems current with changing technologies for the campus community.
• Monitor system performance and tune / adjust system resources to maintain efficient and equitable use of managed resources by the campus community.
• Perform system upgrades, recommend server configurations, and deploy changes across test, development and production which may include creating scripts using various languages and automate various tasks in multiple environments.
• Respond to alerts and customer reported issues, exercise independent judgement to resolve problems or follow established support protocol to escalate as necessary.
• Develop and implement automation tools and integration of other central IT services.
• Contribute to IT planning, researching, recommending, and implementing industry best practices to enhance UMass IT operations and support long-term institutional goals.
• Provide consulting to IT and other campus staff on matters related to system provisioning and centralized maintenance and monitoring, as well as other IT Technologies.
• Provide consulting to IT and other campus staff on matters related to system provisioning and centralized maintenance and monitoring, as well as other IT Technologies.

Other Functions

Perform related duties as assigned or required to meet Department, Executive Area / Division, and University goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Physical Demands / Working Conditions

Typical Office Environment.

Work Schedule

Salary Information

Level 29

PSU Hiring Ranges

Special Instructions to Applicants

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.