Member Services Representative

Member Services Representative - Front Desk

Help promote our Judgement Free Zone by representing our core values and adhering to our business drivers during each scheduled shift. Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Ensure that all proper training has been completed in order to operate safely and efficiently. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks. Process and review daily club activity paperwork and file in appropriate folders. Audit and balance cash drawers on a daily basis. Update and review daily club reports and complete any corresponding data entry documents. Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment. Adhere to company's policies and guidelines and address any minor infractions. Provide a safe and secure environment for all members. Communicate with members and create a high level of customer service. Stocking all retail and promotional items for following shift. Perform daily club inspections, complete assigned cleaning sections. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues. Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders. Staying up to date on all required certifications and training courses. Communicating with, promoting, touring, and assisting prospects and potential members. Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies. Ensuring facility complies with all state and federal laws and insurance requirements. Operating and assisting applicable members with use of Tanning, Hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications

Must be at least 18 years of age or older. HS diploma or equivalent required. Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements. Great communication skills with internal and external customers. Must be team oriented, motivated and well organized.

Benefits & Perks

Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay. Every Team Player receives a FREE Planet Fitness Black Card Membership. Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources. PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

Other Details

Work Environment : This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type / Expected Hours of Work : This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs. EEO Statement : Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Join the Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.