Head of Operations

Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera.

Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds.

About the position

As Senior Director of Production Operations, you’ll lead the evolution of Hover’s production engine as a human-AI system, combining people, tools, and automation to scale high-fidelity computer vision workflows. This isn’t just about managing process; it’s about designing an adaptive, intelligent operational stack that improves with every data point and model interaction. You’ll architect how humans and AI work together efficiently, build cost-effective systems that learn over time, and ensure our operations can flex and scale with product velocity. Your work will directly shape the performance, quality, and strategic value of Hover’s platform across multiple industries. This is a high-impact, cross-functional role that sits at the intersection of technology, people, and operational excellence.

You’ll be responsible for designing and evolving a production pipeline capable of supporting our rapidly expanding customer and product base. You’ll look for every opportunity—from micro-optimizations to step-change innovations—to improve how we operate, scale, and deliver value. This role owns a major line of spend on the company P&L and has direct impact on the performance, trust, and growth of the Hover platform.

You will contribute by

Operational Leadership & Workforce Management

• Own workforce models across sites, vendors, and product lines—ensuring we’re optimized for both steady-state and peak operations.
• Manage real-time pipeline health and proactively address bottlenecks, rebalancing resources dynamically to meet SLAs.
• Channel excess capacity toward high-leverage initiatives to unlock business value.
• Design and evolve Hover’s global operating structure to support growth while maintaining speed, quality, and cost efficiency.

Innovation & AI-First Workflow Design

Accuracy & Customer Trust

Strategic & Financial Planning

Vendor & BPO (off-shore) Partner Management

Team Leadership & Capability Building

Your background includes

Benefits

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $241,000 - $275,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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