Buckley Express w / Gas - ANNEX MANAGER

Buckley Express W / Gas Annex Manager | Aafes

Position Summary : As the Express with Gas Annex Manager, you will manage the day-to-day operations of a small, annexed retail store, ensuring exceptional customer service, operational efficiency, and compliance with company standards. This is a hands-on leadership role where you'll support a small team (primarily two people), maintain inventory, and ensure the store is clean, safe, and fully stocked. Annex qualifications are determined by the Volume Standards.

Key Responsibilities :

• Customer Experience :
• Greet every customer with eye contact and a genuine smile.
• Acknowledge waiting customers promptly and provide timely assistance.
• Listen actively to customer needs and recommend appropriate products.
• Stay informed on product trends and customer preferences to drive sales.
• Ensure a clean, organized, and welcoming shopping environment.
• Complete transactions accurately and efficiently while engaging customers in friendly conversation.
• Store Operations :
• Manage daily operations including opening / closing, cash handling, and fuel pump monitoring.
• Maintain accurate pricing, signage, and product labeling.
• Restock shelves and coolers; maintain cleanliness throughout the store.
• Ensure compliance with safety, loss prevention, and operational policies.
• Submit required reports (sales, inventory, incidents, etc.) in a timely manner.
• Leadership & Management :
• Supervise and support one team member; provide coaching and feedback.
• Create and manage weekly schedules to ensure adequate coverage.
• Train new employees on store procedures, customer service, and safety.
• Serve as the primary point of contact for operational issues and customer concerns.

Job Qualifications :

Preferred Skills :