Supervisor - ATL Hartsfield-Jackson Atlanta Airport - Full-time

Supervisor - ATL Hartsfield-Jackson Atlanta Airport - Full-Time

Operations Supervisor position available at ATL Hartsfield-Jackson Atlanta Airport. The role is full-time with a pay rate of $20 - $25 per hour. Benefits include group health insurance, medical & dental, company paid life insurance, company paid short-term disability, matching 401k, paid time off, paid holidays, wellness reimbursement program, and more. Must be available for weekends and holidays.

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers, and massage chairs, as well as other passenger and guest services. Headquartered in St. Paul, MN, with operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning / operating recyclable equipment and reducing our carbon footprint.

Basic Function : Ensure daily operational performance goals are met by providing direct / tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

Key Responsibilities :

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Cart Associate work duties as those supervised, including but limited to :
• Collect and transport carts to ensure carts are available for customer use;
• Provide customer service to airport passengers;
• Light cleaning of carts and rental equipment;
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management, and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU's, Cushman's, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting / recording money, documenting meter readings
• Assess training needs of staff and arrange for or provide appropriate instruction
• Other duties as assigned

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Travel Required : No