Director of Customer SupportVirtualVocations • Ontario, California, United States
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Director of Customer Support
VirtualVocations • Ontario, California, United States
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A company is looking for a Director of Customer Support to lead global support operations and enhance customer service delivery.
Key Responsibilities
Lead a global support organization, managing team members and collaborating across international teams
Standardize service delivery across multiple products and regions to ensure a unified customer experience
Design and implement support strategies that improve customer satisfaction and operational efficiency
Required Qualifications
10+ years of customer support / service operations experience, with 5+ years in global leadership roles
Experience managing globally distributed teams, including contractors
Proven success in leading customer support teams for SaaS products in a fast-paced environment
Hands-on experience with support platforms like Zendesk or similar
Strong operational and people leadership skills
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Director Of Customer Support • Ontario, California, United States
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