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Client Concierge Coordinator
Client Concierge CoordinatorNorthPoint Development • Kansas City, Kansas, USA
Client Concierge Coordinator

Client Concierge Coordinator

NorthPoint Development • Kansas City, Kansas, USA
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Curious about a career with NorthPoint

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking to add a Client Concierge Coordinator to our growing team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. The role of the Client Concierge Coordinator is to welcome new tenants to NorthPoint Development and assist with both the onboarding and retention processes. The Client Concierge Coordinator will also act as a liaison to bridge gaps between internal teams at NorthPoint.

We truly believe and Im convinced we have some pretty incredible assets. But those assets have all come from our people. - Nathaniel Hagedorn CEO.

How We Put You First

At NorthPoint Development we ask a lot of our employees which is why we give so much in addition to your competitive salary we offer market-leading benefits and perks :

  • A selection of comprehensive medical dental and vision plans
  • 401k with 100% match up to 6% immediately vested upon enrollment
  • Scholarships and paid professional development
  • Wellness Spending Account
  • Cellphone Reimbursement
  • On-site gym
  • Mental Health Reimbursement
  • Childcare Reimbursement
  • $2000 annual HRA and HSA contribution
  • Free catered lunches fully stocked kitchen
  • Parental Paid Leave
  • Flexible Spending Account
  • Living Generously program with 100% charitable contribution match

What Youll Do

  • Provide concierge services to new tenants and follow the onboarding process.
  • Prepare onboarding documents for industrial tenants.
  • Work with municipalities to understand business license and signage permitting processes.
  • Collect regional service provider information to share with tenants during the onboarding process.
  • Work closely with the development and property management teams to obtain accurate utility and address information for tenants.
  • Record contact and activities in Salesforce.
  • Assist with special projects.

    • Who You Are :

  • Energetic resourceful and hands-on individual with a strong customer service orientation.
  • Strong interpersonal verbal and written communication skills.
  • Able to approach situations both logically and creatively.
  • Provides timely responses in a professional customer service-oriented fashion that resolves core issues as efficiently as possible.
  • Able to work in a fast-paced work environment managing a variety of tasks simultaneously.
  • Ability to demonstrate a confident and positive approach when interacting with team members and tenants.
  • Possess excellent attention to detail great organizational skills and the ability to multi-task.
  • Ability to work with internal team members across multiple departments.
  • 3-5 years customer service or sales experience
  • 2 years Property Management experience

    • We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status

    Required Experience :

    IC

    Key Skills

    Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Client Coordinator • Kansas City, Kansas, USA

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