Technical Support Engineer

About Wispr

Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate - and we're building the interfaces to make that a reality.

Today, Wispr Flow is the first voice dictation platform people use more than their keyboards - because it understands you perfectly on the first try. It's context-aware, personalized, and works anywhere you can type, on desktop or phone.

Dictation is just our first act. We're building the interaction layer for your computer - a system that's capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask.

We're a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact.

This year, we've grown our revenue 50% month-over-month and with our latest $30M Series A, this is just the beginning.

As we continue to build traction in the market, our customers need us even more. We're building out the customer support team!

About the Role

We're looking for someone who gets an adrenaline rush from volume, speed, and efficiency. Think of this role as the first responder in the ER or the gamer who grinds through levels all night - you thrive on tickets flying at you from every direction, and you don't flinch at the messy or repetitive ones.

You'll be the person who keeps the queue moving, closing out tickets with speed and precision. You'll celebrate shaving seconds off your workflow, you'll love the rhythm of high-volume support, and you'll take real pride in being the backbone of our customer experience.

This is your chance to learn and elevate the craft of customer support - and leave your fingerprints on how we build a world-class support team.

What You'll Do

• Tackle incoming support tickets at volume - from the simple to the complex - with speed and accuracy. Handle the least glamorous issues with the same energy and professionalism as the flashy ones.
• Escalate when needed, but always with crisp documentation that makes the next person's job easier.
• Keep the queue flowing - no backlog, no bottlenecks, no excuses.
• Constantly refine your own efficiency : shortcuts, templates, smarter notes, faster workflows.
• Provide clear, empathetic, professional communication to every customer and team member - no matter how many tickets are in your queue.
• Surface recurring problems and inefficiencies that can make our product and processes better.

A bit about us :

A bit about you :

Qualifications

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

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