Account Supervisor (Digital, Pharma)

Account Supervisor (Digital, Pharma)

Philadelphia, PA / Washington DC / New York, NY / Chicago, IL / Toronto, ON

US Marketing Client Services / Permanent / full-time / Remote

The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client's brands in the market.

What You'll Do

Managing a digital brand focused on websites (management of website tactics required, pharma agency background required)

Build and sustain relationships with key clients grounded in an understanding of their business goals.

Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.

Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.

Effectively communicate the brand's business objectives to the agency team both verbally and through written communications.

Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical / regulatory / legal feedback for the agency team.

Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.

Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.

Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

About You

5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites

Experience in pharmaceutical marketing is required

Proven ability to collaborate across functions and project teams in a dynamic environment

Experience in managing pharma brand launch in rare disease is preferred

Demonstrated verbal and written communication skills

$100,000 - $116,000 a year

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.