Job Details
Description
POSITION SUMMARY
The Wellness Specialist provides outreach, case management, or rehabilitative services. This position, along with team members will provide outreach, engage, house, and wrap around clinical services to participants. These participants will be identified through county data and other assessment processes as being the most frequent users of emergency services, criminal justice, and other homeless / county services in the County. Program participants will have Serious Mental Health Disorders, Substance Use Disorders, and / or Chronic Health Conditions.
PRIMARY DUTIES
- Provide outreach and engagement to homeless adults to locate referred individuals. Locations include but are not limited to encampments, parks, shelters, treatment facilities, jail, court, etc.
- Help re-engage participants enrolled in the program who have lost contact with the team.
- Assist in interviewing and completing initial intakes with clients, gathering, and assembling related information, and maintaining appropriate records and files. Maintain thorough and concise case notes.
- Assist in linking participants with community treatment services for mental health, substance recovery, physical health care, financial assistance, educational and employment services, housing, advocacy, socialization activities, and other services.
- Assist participants with establishing goals and strategies for increasing self-sufficiency. Assist participants with accessing public benefits (, General Assistance, Food Stamps, and SSI)
- Support participants as they navigate the criminal justice and court systems. Advocate for participants by interacting with judges, court mental health staff, public defenders, etc.
- Help participants develop a Wellness Recovery Action Plan.
- Provide support, role modeling, and coaching to participants in the program.
- Attend clinical, administrative, and case conferencing meetings as dictated by the program supervisor.
- Enter all data on time and correctly to support program evaluation and outcomes tracking.
- Ensure proper and timely documentation of services including written case notes using the BIRP formats and billing services to Medi-Cal.
- Assist the Program Manager, Clinical Supervisor, and other staff as needed.
- Other duties as assigned.
Qualifications
COMPETENCIES
Excellent verbal & written communication, organizational, and time management skills.Strong analytical and problem-solving skills with meticulous attention to detail.Ability to work well independently and collaboratively with teams.Possess an understanding of and practice cultural sensitivity.Experience in building rapport and engaging in the most difficult to serve participants.Experience and ability to build supportive and respectful working relationships with individuals with disabilities and / or are experiencing homelessness that instills hope and promotes self-determination using a strengths-based approach.Sensitivity to and understanding of the special needs of the homeless.Proficiency in Microsoft Office programs, systems, and platforms.Ability to learn and use required mobile devices and business-related applications.High degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.QUALIFICATIONS
High school diploma or equivalent required.Personal life experiences with recovery from addiction, homelessness, and / or mental health recovery required.Six months of field experience working with people experiencing homelessness.Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.WORK ENVIRONMENT
Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.Multi-level buildings with stairs and / or ramps.Work in program service environments, which may include entering housing units or participants’ residences, program offices, non-agency offices and meeting areas.ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.