Customer Care Coordinator

Customer Service Coordinator

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Responsibilities :

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
• Accurately identify and document appropriate service and maintenance needed
• Coordinate shuttle or loaner service, as requested
• Effectively resolve customer issues or concerns
• Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

Requirements :

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life : Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace