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Operations Coordinator
Operations CoordinatorNorthpointe Bank • Grand Rapids, MI, United States
Operations Coordinator

Operations Coordinator

Northpointe Bank • Grand Rapids, MI, United States
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The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose.  We’re hiring an Operations Coordinator to provide high-quality administrative and compliance support throughout the loan lifecycle. This role is essential in maintaining regulatory accuracy, supporting loan setup, and ensuring the smooth, timely flow of mortgage operations.

What You’ll Do :

  • Monitor and track initial disclosures, re-disclosures, and initial closing disclosures to ensure delivery within required timelines.
  • Review and verify disclosure packages to ensure state, federal, and investor compliance.
  • Order, prepare, and validate documents necessary for accurate and compliant disclosures.
  • Communicate proactively with Loan Coordinators, sales staff, and processors to resolve disclosure and compliance concerns.
  • Serve as an escalation point for exception-based disclosure situations.
  • Support loan setup and assist Loan Coordinators or Closing staff during peak times.
  • Maintain confidentiality, accuracy, and adherence to compliance standards.
  • Stay up to date with regulatory requirements, internal policies, and investor guidelines.

What You Bring :

  • High school diploma or equivalent required.
  • Minimum two (2) years of mortgage processing, loan documentation, or operational support experience required.
  • Customer service experience in a financial or lending environment strongly preferred.
  • Knowledge of TRID, RESPA, and ECOA regulations a plus.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and loan origination systems.
  • Strong organizational and communication skills, with the ability to multitask and meet deadlines.
  • High attention to detail and regulatory accuracy.
  • A proactive, collaborative, and self-motivated approach to work.
  • Why Join Northpointe?

    At Northpointe Bank, you’ll join a collaborative team committed to operational excellence, accuracy, and customer service. You’ll play a key role in supporting the loan process from start to finish — helping clients achieve their goals while strengthening our commitment to compliance and service.

    Our Hiring Philosophy

    Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

    It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

    Benefit Information :

  • Medical
  • Dental
  • Vision
  • Life, LTD, & AD&D
  • Dependent Care Spending Plan (DCSA)
  • Employer Stock Ownership Plan with 401(k) feature and company match
  • Complimentary Banking Services
  • Tuition Assistance
  • Ready to Apply?

    If you’re organized, detail-oriented, and ready to make an impact in mortgage operations, we’d love to hear from you.  At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER .

    AA – EOE

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