Technical Sales Support

Job Description

Job Description

The French Steel Company, America's leading manufacturer of architectural, custom steel doors and windows, is seeking our next team superstar. Join us to see your work featured in beautiful, iconic buildings around America : Napa wine country, Augusta National Golf Club, Aspen, Nantucket, also Bahamas and Cayman Islands. We serve a very savvy clientele of premier architects, general contractors, interior designers and luxury home owners.

Job Title : Technical Sales Support

Location : Baltimore, MD (Hybrid Position - 2 Days in Office, 3 Days Remote)

Job Type : Full-Time

Position Summary

Technical Sales Support will play a critical role in supporting the sales team by managing key administrative and operational tasks. This position requires a detail-oriented individual with excellent organizational skills to handle data entry, contract administration, hardware ordering, inventory management, and customer inquiries via phone. The ideal candidate will be proficient in Salesforce and thrive in a fast-paced environment.

Key Responsibilities

• Data Entry & CRM Management : Accurately input and manage customer data, sales orders, and project details in Salesforce to ensure up-to-date records and streamlined sales processes.
• Contract Administration : Prepare, review, and manage sales contracts, ensuring accuracy and compliance with company policies and client specifications.
• Hardware Ordering : Coordinate the ordering of hardware components for custom steel doors and windows, liaising with suppliers to ensure timely delivery and quality standards. AHC certified
• Inventory Management : Monitor and manage inventory levels for hardware and materials, conducting regular audits and coordinating with the production team to maintain optimal stock levels.
• Customer Support : Answer incoming phone calls, addressing customer inquiries, providing order updates, and resolving issues in a professional and timely manner.
• Team Collaboration : Work closely with the sales, production, and logistics teams to ensure seamless communication and efficient workflow from order placement to delivery.
• Reporting : Generate reports on sales activities, inventory status, and order progress using Salesforce and other tools to support sales team performance.

Qualifications

Work Environment

Benefits

How to Apply

We are an equal opportunity employer and value diversity in our workplace.

Company Description

Since 2005, The French Steel Company is a leading provider of custom steel doors & windows from Miami to Boston to San Francisco for luxury homes, restaurants, museums, hotels, country clubs and condos. We manufacture, sell, install and ship products across North America. We take pride in our precision engineering, manufacturing and installations : making beautiful steel doors and windows that last a lifetime.

Company Description

Since 2005, The French Steel Company is a leading provider of custom steel doors & windows from Miami to Boston to San Francisco for luxury homes, restaurants, museums, hotels, country clubs and condos. We manufacture, sell, install and ship products across North America. We take pride in our precision engineering, manufacturing and installations : making beautiful steel doors and windows that last a lifetime.