Patient Care Coordinator (Full Time, Days)

Job Summary

Provides liaison, concierge services, and coordination of care to community referring providers and patients and families which will serve as a link to services across the health system. Manages the entire experience of referred patients / families in all aspects of their care before, during, or after any encounter at Nicklaus Children's Hospital / Nicklaus Children's Pediatric Specialist.

Job Specific Duties

• Coordinates and processes patient referrals to completion with precision, detail and accuracy.
• Schedules patients and notifies them of appointment information, including date, time, location, etc.
• Completes orders with proper documentation on where patient is scheduled and how patient was notified.
• Ensures referrals are sent to specialist office and confirms receipt.
• Communicates effectively physician / clinician needs or outstanding items regarding patients.
• Facilitates information sharing such as radiology reports, operative notes, and other inpatient procedures.
• Ensures patient's external missed appointment are rescheduled and communicated to the physician / clinician.
• Accommodates high priority patient needs.
• Completes and addresses phone messages within 24 hours of call.
• Works with medical records to provide notes to primary care doctor upon request.
• Provides extraordinary customer service to all internal and external customers.
• Verifies third-party payer information via web or telephone and seeks appropriate authorization and / or referral for physician and hospital services as needed. Uploads referral and authorization documentation to the encounter.
• Responsible for correcting any registration errors made utilizing the QA system.
• Communicates with departments or peers if any issues and questions arise or to accommodate any special need for patients.
• Responsible for scheduling minimum number of appointments set by leader as determined by volume.
• Visits referring physician or group to develop and nurture relationships to enhance collaboration and promote services offered by patient care coordinator.

Qualifications

Minimum Job Requirements

Knowledge, Skills, and Abilities

Job

: Billing / Collections

Primary Location

: Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department

: NCPS-PROFESSIONAL SERVICES-3100-490000

Shift

: DaysJob Status : Full Time