Technical Enrollment Manager for Online EducationLancesoft • Boulder, CO, US

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Technical Enrollment Manager for Online Education

Lancesoft • Boulder, CO, US

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Job Summary :

The Technical Enrollment Manager for Online Education leads strategic and technical initiatives to ensure secure, scalable, and compliant enrollment experiences for online learners across diverse programs and platforms. This role owns the full lifecycle of identity verification (particularly the identity verification product) and drives cross-functional collaboration to align enrollment operations with institutional goals, regulatory standards, and emerging technologies. The manager is a key advocate for the unique needs of the online education population, ensuring that systems and processes are optimized for remote, asynchronous, and global learners.

The Technical Enrollment Manager for Online Education reports to the Director of Learner Engagement Technology in the Office of Information Technology. This position will lead by influence (but not direct reporting) a team of technical specialists responsible for designing, testing, operating, and improving Client’s components of Online Education offerings.

Job Duties with Percentage Weights :

Identity Verification and CRM Product Ownership : 30%

Serve as the technical product owner for Identity Verification, overseeing architecture, configuration, and optimization of identity flows tailored to online education use cases.
Lead vendor management in this space, including select contract renewals, release tracking, feature evaluation, and roadmap alignment, with a focus on online learner requirements.
Ensure institutional compliance with NIST IAL2, FERPA, and other data protection standards, especially as they apply to remote and international student populations.
Design and maintain secure verification logic, escalation protocols, and audit trails that support the scale and complexity of online education.

Technical Management : 30%

Architect and deliver technical artifacts for enrollment and admissions systems across Continuing Education (Client) populations, Coursera, and other online education platforms.

Lead automation and systems integration efforts with CRM to reduce manual processes and improve the experience for online learners, ensuring systems are optimized for remote, asynchronous, and global populations.

Provide escalated case support for complex enrollment and identity issues within Slate CRM, Persona Identity Verification, and Salesforce, acting as the technical lead for resolution and stakeholder coordination.

Collaborate with CRM developers, consultants, and IT teams to support CRM development, including enhancements, testing, and deployment of features that improve enrollment workflows for online education.

Continual Improvement : 20%

In consultation with CU’s leadership and key stakeholders, define the technical roadmaps and growth opportunities for technical products supporting online education enrollment and security.

Initiate and manage the work necessary to deliver and continually improve product offerings, including assessing their value, developing use cases, and prioritizing features, enhancement and bug fixes to ensure work focuses on those with maximum value in alignment with CU’s online education strategies.

Gather and apply feedback from customers and stakeholders to plan, manage and prioritize feature backlog, releases, testing, and development, ensuring that requirements and success criteria are established, project schedules are created, met or adjusted as appropriate.

Monitor industry trends, emerging technologies, and regulatory changes impacting online enrollment and identity verification.

Benchmark institutional practices against peer institutions and recommend enhancements that benefit online education populations.

Drive adoption of innovative solutions to improve security posture and user experience for remote learners.

Cross-Functional Collaboration : 20%

Partner with CRM, Security, Admissions, and campus partners (including but not limited to the Office of the Registrar, Bursar, Enrollment Management, and Academic Affairs) to ensure seamless integration of identity verification into enterprise systems serving online education.

Translate vendor updates and technical changes into actionable strategies for internal stakeholders supporting online programs.

Lead training and documentation efforts for staff and online education stakeholders on identity verification and enrollment security protocols, emphasizing online learner scenarios. In addition to the responsibilities outlined above, this position may assume additional responsibilities and participate in special projects as needed or directed by their supervisor.

Minimum Requirements :

Bachelor’s degree in Information Systems, Cybersecurity, Education Technology, or related field. A combination of education and experience as detailed below may be substituted for the degree on a year-for-year basis.

5+ years of experience in enrollment operations, identity verification, or IT security, with 2+ years in a technical leadership role.

Strong understanding of compliance frameworks (e.G., NIST, FERPA, GDPR).

Excellent communication, stakeholder management, and project leadership skills.

Strong proficiency in written and verbal English communication is required, as this role involves drafting technical documentation, coordinating with cross-functional teams, and communicating with internal and external stakeholders, sometimes at the executive level.

3 years of progressively significant IT service, program, product ownership, or project management experience, which includes :

requirements management and prioritization

responding to direct customer feedback

supervision of staff

Competencies / Knowledge, Skills, and Abilities :

Knowledge of information systems and processes

Knowledge of Agile principles and processes

Expertise in CRM systems (e.G., Slate, Salesforce Education Cloud) and technical integrations.

Strong interpersonal and communication skills, particularly strong customer skills

Ability to engage and manage teams, including cross functional teams, effectively

Ability to develop and manage budgets and related financial information

Ability to provide excellent customer service in resolving highly technical issues in a higher education setting

Ability to work independently and be proactive to ensure proper availability of systems / services

Ability to balance strategic thinking and delivering results

Preferred Qualifications :

Master’s degree in Computer Science, Engineering, Cybersecurity, Education Technology, or related field.

Experience with vendor management and release cycle coordination.

Background in product ownership or technical service management.

Familiarity with higher education enrollment systems and online program operations.

Knowledge of ITIL v4 service management practices

Ability to lead cross-functional teams and influence institutional strategy.

Proven experience with Persona or similar identity verification platforms, especially in online education contexts.

Experience with Salesforce CRM or Salesforce Education Cloud, particularly in supporting online education workflows and integrations.

Agile Product Owner and Project Management Training and Certifications (CSM, CSPO, PMP)

Experience with registration, matriculation, and enrollment systems and processes

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