Director Corporate Key Account Management

Director Corporate Key Account Management

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturingimproving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applicationsfrom minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Summary

The Director Corporate Key Account Management is a highly visible role with exposure to BU leaders, our corporate leadership team and customer C-Suite executives. They will own account plan strategy development and execution. Working closely with a broad network of internal stakeholders to define and deliver innovative solutions that demonstrate our total company value proposition to convey substantial and sustained impact for both, our top advanced industrial OEM customer and Novanta. This individual will be responsible for Novanta's business with key customer and delivering on double digit growth and profitability goals for both organizations.

They will be responsible for leading high-performance account management teams in an intercultural, diverse, virtual, matrix environment, and will often have to ensure alignment on overall partnership strategy in the face of competing interests and priorities.

This role offers a truly unique opportunity to work closely with the full suite of Novanta products and capabilities, the leaders who oversee them, and our most strategic customers who rely on them every day in the pursuit of their own missions / visions.

Primary Responsibilities

• Strategic Ownership
• Leads Corporate Account for Novanta and is responsible for financial outcomes & corporate account goals for Novanta
• Strategic Planning
• Develops Enterprise level account strategies spanning multiple business units (BU) aligned with customer long term goals
• Defines Corporate Account Plan across BUs including stakeholders at Customer and Novanta
• Leads alignment of Roadmap & Design Windows between Customer & Novanta across BUs
• Assesses business potential (TAM) including overall socket mapping; generates and executes plan to grow share across BUs
• Customer Relationship
• Builds & Maintains relationships with C-Level & senior stakeholders across customer organization & physically present at all levels
• Understands & influences customer decision making process; works with decision making units & individual key decision makers to present the Value of Novanta across business units.
• Coordination
• Coordinates & Streamlines Customer interaction across BUs
• Coordinates information globally with Novanta sales representatives
• Performance Tracking
• Measures business performance & strategic goals of the customer and impact to supplier (Supplier Scorecard) . Achieves and maintains Preferred Supplier Score
• Perform C-Level quarterly operating review and monthly review with executive sponsor.
• Problem Resolution
• Identify potential issues to prevent escalations & resolve complex issues Mitigate risks & maintain cadence to track progress towards resolution.

General Tasks

Required Experience, Education, Skills, Training and Competencies

Travel Requirements

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.