Technical Lead (Salesforce)

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Join Air Canada—an iconic Canadian brand and North America’s top-ranked airline—as we lead the next wave of digital transformation in aviation. With major IT initiatives underway and a strong commitment to innovation, this is a unique opportunity to help shape the future of travel technology.

We’re looking for a dynamic and experienced Tech Lead to guide engineering teams in delivering scalable, high-quality software solutions. This role blends hands-on development with strategic leadership, driving architectural decisions, mentoring developers, and aligning technical execution with long-term business goals.

As a champion of engineering excellence, the Tech Lead fosters a culture of innovation, simplicity, and continuous improvement. You’ll collaborate across disciplines, promote Agile best practices, and explore emerging technologies—including AI and machine learning—to ensure our platforms remain reliable, future-ready, and impactful.

Let your career take flight by joining a team that’s redefining the digital passenger experience at the forefront of global aviation.

Responsibilities :

• Lead the technical design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and other modules.
• Act as the primary technical point of contact for Salesforce-related initiatives, ensuring alignment with enterprise architecture and standards.
• Collaborate with Product Owners, Designers, developers, administrators and scrum masters to co-create user stories, define acceptance criteria, and balance technical feasibility with business priorities.
• Participate in Agile ceremonies and contribute to sprint planning, backlog grooming, and technical reviews.
• Work with the software engineering teams across the full stack—front end, back-end, cloud, and DevOps—to deliver high-quality, scalable solutions.
• Provide hands-on development and configuration expertise, including Apex, Lightning Components, Flows, and API integrations.
• Define and evolve technical strategy, including CI / CD pipelines, DevSecOps principles, and release automation.
• Conduct thorough code reviews and evaluate test plans and unit test scripts to uphold quality, reliability, and maintainability standards.
• Ensure platform scalability, performance, and security, including data integrity and compliance with privacy regulations.
• Evaluate and recommend new Salesforce features and technologies to enhance platform capabilities.
• Support integration with other enterprise systems and data sources.
• Maintain documentation for architecture, design decisions, and technical processes.
• Troubleshoot and resolve complex technical issues across the Salesforce ecosystem.
• Ensure adherence to Air Canada’s SDLC, ITIL, and cybersecurity frameworks.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Participate in cross-team initiatives to set technical guidelines and promote consistency across pods and platforms.
• Support post-release activities including debugging, performance tuning, and incident resolution.
• Drive adoption of emerging technologies including GenAI, agentic systems, and AI-assisted development tools.