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Customer Service Representative
Customer Service RepresentativeTransdev • Lancaster, CA
Customer Service Representative

Customer Service Representative

Transdev • Lancaster, CA
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Description

Transdev in Lancaster, California is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. Weare seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer : CBA Position : Position Subject to Collective Bargaining Agreement :

  • $18.04-21.00 (Union Collective Bargaining Agreement Payscale)
  • Starting pay $18.04 with progression to $21.00 over 4years.

Benefits include :

  • Vacation : 70 hours to 120 hours days per year
  • Paid Sick Leave : All non-probationary drivers who work thirty (30) or more days per year shall receive forty-eight (48) hours of sick leave on January 1 of each calendar year.; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

    • Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities :

  • Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
  • Comprehensive understanding of policies and procedures
  • Meet or exceed established performance requirements.
  • Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
  • Other duties as required.

    • Qualifications :

  • Computer literate
  • Excellent customer service skills.
  • Ability to operate standard telephone system.
  • Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

    • Physical Requirements :

  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.
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    Customer Service Representative • Lancaster, CA

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