Customer Support Quality LeadVirtualVocations • Paterson, New Jersey, United States
Customer Support Quality Lead
VirtualVocations • Paterson, New Jersey, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Paterson, New Jersey, United States
Job_description.internal_linking.related_jobs
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...serp_jobs.internal_linking.show_more
Location : NYC / NJ The selected candidate will be part of the FIT Support team and will be required to work from 11 : 30 AM to 7 : 30 PM.
The primary responsibilities include : / Understanding existing app...serp_jobs.internal_linking.show_more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
Sleep Number is a sleep wellness technology leader.For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds.We are ...serp_jobs.internal_linking.show_more
Calling all innovators - find your future at Fiserv.Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world.
We connect financial institut...serp_jobs.internal_linking.show_more
Location : Berkeley Heights NJ (3 Days) and Princeton NJ (2 Days) (based on client schedule).Integration Distributed Big Data transformation solution.
Experience with 8 years as a Technical Architect...serp_jobs.internal_linking.show_more
Does everything you touch turn green? If so, then GTI is looking for you! As a Cultivation Technician you will provide the expert care and maintenance needed to grow healthy, strong cannabis plants...serp_jobs.internal_linking.show_more
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.At Getinge we exist to make life-saving technology accessible for more people....serp_jobs.internal_linking.show_more
At Audible, we believe stories have the power to transform lives.It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global liste...serp_jobs.internal_linking.show_more
This Jobot Job is hosted by : Victoria Casal.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
A fast-growing online retailer.Competitive Hourly Wage + Over...serp_jobs.internal_linking.show_more We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more 
Manufacturing domain experience.Understands the IT and OT technology landscapes and IT-OT integration methodologies.Adapt on design and development of system layouts and architectures, which depict...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...serp_jobs.internal_linking.show_more 
The Process Expert will provide front line support for all issues related to the manufacturing process, continuously improving in quality and efficiency, and in compliance to cGMPs, SOPs and applic...serp_jobs.internal_linking.show_more
Our client, a major bank in Central, NJ, is looking for OneStream Technical Lead.Hybrid commute, 2 days on-site in Central NJ Locations and 3 day remote per week.
This is a permanent FT career oppor...serp_jobs.internal_linking.show_more
Hybrid Remote - periodic travel to Newark, DE.Must reside in TX, IL, NJ, OH, DE, MD, PA, VA, NC, GA, or FL.The SAP EAM Technical Lead is responsible for the technical architecture, development, and...serp_jobs.internal_linking.show_more
We are seeking a proactive Associate Specialist Technical Support with a focus on Generative AI and Microsoft this dynamic role you will be responsible for delivering comprehensive technical assis...serp_jobs.internal_linking.show_more
Senior Technical Lead
EisnerAmper • Iselin, NJ, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Contract Trade Support role
Nuware Technologies • Iselin, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Data Entry Product Support - No Experience
GLOCPA • Kiryas Joel, New York
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Sales Representative
Sleep Number • Middletown, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Technical Quality Assurance Advisor 1
Fiserv • Berkeley Heights, New Jersey, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Java Technical Lead
Next Gen Software Solutions • Berkeley Heights, New Jersey, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Cultivation Technician
Green Thumb Industries • Warwick, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Principal Quality Engineer (Wayne, NJ)
Getinge • Wayne, NJ, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Principal Quality Assurance Engineer, Apps and Consumption Services
Amazon.com • Elizabeth, NJ, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Service & Ecommerce Support Rep
Jobot • Edison, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Work from Home - Online Product Support (Entry Level)
GLOCPA • Kiryas Joel, New York
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Aveva Technical Lead
TechClub Inc • Franklin Lakes, NJ, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Chester, New York, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Support Manager
VirtualVocations • Paterson, New Jersey, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Process Expert
Novartis Group Companies • Morris Plains, NJ, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
OneStream Technical Lead
Brains Workgroup, Inc. • Iselin, NJ, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
SAP EAM Technical Lead
Chesapeake Utilities Corporation • Newark, NJ, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Associate Specialist, Technical Support
MSD • Rahway, New Jersey, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted