Epic Support AnalystVirtualVocations • Santa Clara, California, United States
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Epic Support Analyst
VirtualVocations • Santa Clara, California, United States
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A company is looking for an Epic Aura Support Analyst to provide Level 1 support for Epic-integrated interfaces and workflows.
Key Responsibilities
Serve as the primary point of contact for incoming interface support tickets and client inquiries
Monitor ticket queues and triage issues to the correct internal teams or analysts
Perform basic investigation and validation of interface-related issues, escalating as needed
Required Qualifications, Training, and Education
2+ years of experience supporting Epic systems or healthcare interface operations
Foundational understanding of Epic workflows and data exchange between systems
Experience with Salesforce for ticket management; familiarity with Jira or ServiceNow is a plus
Working knowledge of HL7 message review and troubleshooting
Epic certification or demonstrated Epic proficiency is required
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Epic Analyst • Santa Clara, California, United States
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