A48-Help Desk Technician 48

100% on Site.

Our direct client has an opening for a Help Desk

Technician 48

This position is 14 months with the option of extension,

and the client is in

Golden,

Colorado 80401

The NOC Technician will

be an IT professional who provides technical assistance on computer systems and

serves as the first contact for customers who need technical assistance over

the phone or email. We are looking for a tech-savvy help desk technician to be

responsible for providing technical assistance with computer systems,

networking, hardware, and software. As a help desk technician, you are

responsible for responding to email, chat, or phone queries and offering

technical support to customers using computer systems, hardware, and software.

Responsibilities for

Help Desk Technician

Manage Help Desk

tickets in a timely manner

Respond to customer

issues via phone, email and computer chat and follow-up with customers to

ensure issues are resolved

Document customer

interactions

Resolve customer

reported issues

Escalate unresolved

issues to the next Tier

Install, make changes

and repair computer hardware and software

Monitor and respond

quickly to incoming requests related to IT issues.

Maintain computer

systems and act as support if any system goes down.

Assist with onboarding

and offboarding of new or outgoing users.

Install, configure,

maintain and upgrade PC software.

Tier 1 Networking and

troubleshooting as well as support

Qualifications for Help

Desk Technician

Experience working in a

help desk environment

Flexibility to work a

variety of shifts with minimal notice

Must have reliable

transportation

Must be able to pass a

background check

Proficiency with

Windows, Linux, and IOS computers

Excellent oral and

written communication skills

Detail oriented and

highly organized to keep tickets in order

Ability to remain calm

and professional in stressful situations

Resourcefulness and

quick-thinking nature to troubleshoot new and critical technical issues as they

arise.

Motivated to learn and

troubleshoot new devices and systems in a fast moving IT environment

Understanding and

appreciation for information security within systems and user devices.

Ability to demonstrate

initiative, independence and reliability to complete tasks with little or no

supervision, if necessary

Familiarity with

ticketing systems, preferably Manage Engine, is not a requirement - but is a

plus

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