Technical Support EngineerOrion Talent • San Francisco, CA, United States
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Technical Support Engineer
Orion Talent • San Francisco, CA, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience in the renewable industry, solar installation, system design, and / or inspection Familiarity with SCADA systems, PLCs, and PACs Advanced skills with communication protocols (Modbus, DNP, OPC, ICCP, TCP / IP, TCP / UDP) Knowledge of power plant measurement devices and techniques Advanced knowledge of large-scale product lines Fluency in English (German and / or Spanish a plus) Ability to work occasional nonstandard business hours Provide technical expertise for large-scale products including central inverters, medium voltage equipment, communication and control systems, converters, and rectifiers Support technical and engineering teams in troubleshooting complex system failures and provide advanced electrical theory to escalate investigations Serve as primary customer interface when required, delivering solutions and technical support Collaborate with cross-functional teams to optimize product design, serviceability, and performance Conduct root cause analyses and provide recommendations for system improvements Develop and maintain technical documentation, databases, and processes for internal teams and customers Coach and mentor support teams to elevate their technical capabilities Be part of a purpose-driven team advancing renewable energy Work remotely with a collaborative, innovation-focused culture Competitive compensation and benefits package Professional growth and training opportunities Direct impact on advancing clean energy solutions
Description
Position Description :
The Technical Support Engineer will provide engineering support for large-scale products and their application at a system level. This role requires expert knowledge of products and systems in photovoltaic, battery, and power-to-gas environments, with responsibility for troubleshooting, optimizing, and supporting both internal teams and external customers. The Senior Systems Engineer will interface with development and service teams, serve as a technical escalation point, and provide advanced expertise in system-level failures and performance optimization.
Requirements :
- Bachelor's degree in Engineering (Master's in Electrical Engineering strongly preferred)
- 5+ years of experience in a technical or engineering role
- 5+ years of experience in at least two of the following : PV systems, battery storage systems, plant communications / controllers, medium voltage products, and / or power-to-gas solutions
- Advanced knowledge of engineering and mathematical concepts
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
Preferred Qualifications :
Responsibilities :
Benefits : Comprehensive benefits including medical, dental, and vision coverage (including $0 premium options), 401(k) with company match, paid time off, and holidays
Perks : Opportunities for professional development and training; inclusive, collaborative, and innovative work environment
Why This Opportunity?
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Technical Support Engineer • San Francisco, CA, United States
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