Technical LeadAscensus • Newton, Massachusetts, USA
Technical Lead
Ascensus • Newton, Massachusetts, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide specific training Coordinate needed updates to procedural documentation Manage all elements of plan document events and tasks that include detailed needs assessment review service definition coordination with multiple parties Collaborate with leadership and team members to continuously improve and automate document processes Provide input to leadership on client issues and weekly / monthly reports as defined Proactively escalates potential risks to appropriate leadership staff that impact either service satisfaction and / or financial liability Act as mentor and coach to other Document Services staff and provides one-on-one and group training to staff as requested Facilitate process improvement initiatives specific to document services including analysis testing support and quality controls and procedural documentation. Responsible for protecting securing and proper handling of all confidential data held by Ascensus to ensure against unauthorized access improper transmission and / or unapproved disclosure of information that could result in harm to Ascensus or our clients. Our I-Client service philosophy and our Core Values of People Matter Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. Assist with other tasks and projects as assigned Responsible for the design and supervision of automated document processes Manage 3-5 document projects with established timelines and / or budgets Bachelors degree in Accounting Business Administration Mathematics or equivalent work experience Minimum of 3 years of industry experience in retirement services environment including client services experience Strong knowledge of retirement plans ERISA DOL and IRS regulations and plan documents (individually designed and prototype) Strong presentation skills telephone etiquette and professionalism client service skills and time management proficiency. Excellent written and oral communication skills. The ability to communicate effectively (clear concise and professionally) with all levels within the Ascensus organization as well as with our client base Computer literacy with recordkeeping systems and trust systems; experience with plan document generation systems preferred Proficiency in MSOffice software applications specifically Word Excel Access and Visio Strong analytical and problem resolution skills Ability to work in a team environment to ensure common goal of providing exceptional customer service Ability to work well under pressure with multiple priorities and deadlines in a high stress environment Ability to make dependable judgments concerning issues which if mishandled have the potential to create substantial financial and client relations liabilities for the company Must possess strong facilitation negotiation and conflict resolution skills Ability to escalate issues to appropriate levels within an organization Ability to facilitate meetings to obtain feedback and information and document findings
Ascensus is the leading independent technology and service platform powering savings plans across America providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Section 1 : Position Summary
The Document Services team provides employer plan documents for qualified retirement plans. This position will participate in product project and workflow initiatives as a Subject Matter Expert (SME) for Document Services roles. The Technical Lead will proactively manage components of the plan document process to ensure timely and accurate delivery of plan document packages for employer signature. This position will handle automated / mass processes for the document services team as well as identify and implement additional automation opportunities.
Section 2 : Job Functions Essential Duties and Responsibilities
- Act as Subject Matter Expert for Document Services in project / product meetings and assist in documentation and training :
Participate in working through changes needed for the document processes
Supervision
Section 3 : Experience Skills Knowledge Requirements
We are proud to be an Equal Opportunity Employer
The national average salary range for this role is $43K-88K in base pay exclusive of any bonuses and base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location experience performance and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however from time to time it may occur on a case-by-case basis. Other rewards and benefits may include : 401(k) match Medical Dental Vision Paid-Time-Off etc. For more information please visit aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ or @ email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting we strongly encourage you to apply directly through our website.
Key Skills
Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 43 - 88
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