Technical Account Manager, Logistics

Technical Account Manager Opportunity At Altana

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

You Will :

• Manage strategic accounts across the world's largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
• Assist customers with in-depth analysis to optimize their experience and results.
• Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
• Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
• Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
• Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
• Be held accountable for effectively synthesizing and communicating feedback to the product team.
• Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.

About You :

This role is based in Brooklyn, NY, USA with hybrid work flexibility and candidates must be within commuting distance from our Williamsburg office.

US Salary Range and Benefits :

$150,000 - $160,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and / or training, critical skills, and / or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers top-tier benefits for full-time employees, including :

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Why it's great to work at Altana :

We love to collaborate, and we win as a team! We are committed to engineering excellence. We value personal and professional development. We learn from diverse backgrounds and perspectives. We impact the world, from enabling developing countries to identifying drug traffickers.

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We're proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Minimum Salary : 150000 Maximum Salary : 160000 Salary Unit : Yearly