Associate Account Manager

Associate Account Manager

It's an exciting time at Crossbeam. We built our company on a simple but powerful realization : partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents. We're scaling with speed, focus, and a vision that's reshaping the future of go-to-market.

The opportunity ahead is exciting, and we're pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers.

Crossbeam is the first and largest Ecosystem Revenue Platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, build the right products, collaborate with their service partners, generate demand, inform M&A, and more. This has created an entirely new way of doing business called "Ecosystem-Led Growth" or ELGand it works : 40% of our customers' closed deals come from their ecosystem.

As an Associate Account Manager, your primary focus will be retaining, expanding and managing our SMB and self-service customer base. You will proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity. You will work closely with our Finance, Rev. Ops and Go-To-Market teams to ensure a positive and consistent customer experience. We are the industry leader in ecosystem led growth, which means you will help our customers drive revenue through ELG for our customers, understanding their wins are our wins too.

Key Responsibilities :

• Retention : Help customers realize value from Crossbeam and renew contracts on-time year over year.
• Expansion : Identify expansion opportunities through user adoption and upsell indicators.
• Collaboration : Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely. Even if other team members are collaborating, the renewal is ultimately your responsibility.
• Product Expertise : Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Stay up to date on new features and use cases.
• Value Selling : Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Understanding of MEDDICC.
• Ecosystem Engagement : Build relationships with every contact you encounter. Know that every conversation can be potential for growth.

Requirements :

You'll love this job if :

What Excellence Looks Like

At Crossbeam, excellence means :

Benefits

This is a salaried