Night Receptionist

Night Receptionist

A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required

Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Previous experience in cash handling

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!