Technical Analyst II

Description

The Technical Analyst II (TA) is the single point of contact for Technology at Revenue Generating Locations (i.e. Manheim Auto Auction).   The TA collaborates with members of project teams and business owners to bring forth its technology to the client.  The TA assists in design, development, testing, and post-release.  The TA ensures service delivery for all interconnected network devices and workflow processes.  The TA is responsible to maintain system integrity and security.

The TA manages fixed infrastructure inter-connectivity and assists or design expansions after evaluating the business need.  The TA is expected to manage, initiate, and / or participate in projects ranging from construction, business changes, and corporate-wide initiatives.  When third parties are introduced, the analyst will be expected to engineer a solution or collaborate with the appropriate parties.

The TA advocates and escalates issues.  They will assist locations with a client base ranging from 200 to 1000 team members.  They will assist with client training, adoption, and satisfaction.

The TA’s role requires participation in location management team meetings with the expectation to assist business needs and / or changes.  They will influence the local management team with operations and technology decisions with a strict adherence to company standards and best practices.

TA’s are required to have an awareness of operational knowledge specific to the client.  This includes a wide scale knowledge of service portfolios to provide guidance and assistance.

Travel requirements for this role may be up to 25% .

The TA provides Service Delivery management by providing high uptime, managing local service contracts, and managing high-pressure issues and conflicts that arise during revenue generating sale-days.

Key Responsibilities :

Hardware / Software Installation

• Hardware procurement, delivery, implementation, and maintenance.
• Maintains documentation of physical assets in configuration and asset management records.

Preventive Maintenance

Incident Management

Problem Management

Change Management

Training

Qualifications : Essential

Desired

Drug Testing :

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.