Director - Corporate Communications

Director - Corporate Communications

Open to Candidates in New York or Los Angeles

Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success.

With 10 offices across North America and Europe, Citizen’s client roster includes P&G, Nestlé, Duracell and Nespresso. The agency's disruptive campaigns have been awarded across the world from shows such as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity. In 2023 Citizen was named PRovoke Media's Consumer PR Agency of the Year and Best Mid-Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign’s Global PR Agency of the Year (Bronze).

This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world's biggest brands, you can find out more about us here :

Citizen Relations is looking to hire a Director of Corporate Communications to join our team!

About the Job

Citizen Relations is looking to hire a Director, Corporate Communications to join our Reputation+ team, based in either the NY or LA office. We’re actively searching for the ideal candidate to join our team and help build our rapidly growing corporate communications practice, called Reputation+.

The Director of Corporate Communications will lead key client relationships at the intersection of corporate and consumer — the “corpsumer” space — where brand reputation and cultural relevance meet. This role will oversee a portfolio of corporate communications clients, managing high-impact work across crisis and issues management, internal communications, executive visibility, and thought leadership. The Director will serve as a senior strategic partner to clients, guiding integrated programs that protect and enhance reputation while driving engagement across audiences. In addition to leading day-to-day account work, this role will manage account finances, ensure profitability, and contribute to new business efforts, including RFP development and pitch participation.

About Reputation+

We've reimagined corporate communications to help modern brands and businesses reach their full potential. We believe in blending traditional best practices with brand marketing, creative storytelling, and analytics to unleash the power of internal and external advocacy, ultimately driving positive brand reputation. We find the sweet spot between consumer and corporate communications, harmonizing both to ensure their voices amplify each other.

Job Responsibilities

Lead strategy and plan development alongside the account lead, offering strategic input and actionable feedback

Oversee and manage day-to-day account work; act as the core client contact and trusted advisor

Develop and guide corporate communications programs, including crisis and issues management, internal communications, executive visibility, and thought leadership

Provide senior counsel during crisis situations, supporting message development, stakeholder response, and reputation protection

Partner with clients on executive visibility, including thought leadership strategy, LinkedIn content, media positioning, and speech or content development

Support internal communications initiatives that strengthen employee engagement and alignment with corporate priorities

Champion innovative, insight-driven work that drives measurable impact

Coach team members on client management, strategic thinking, and effective communication

Manage client satisfaction and loyalty through proactive communication and strong delivery

Assume accountability for execution within agency and client standards

Identify and resolve issues quickly, maintaining smooth client relationships and internal collaboration

Manage client expectations and consistently deliver high-quality work under tight timelines

Oversee multiple teams, budgets, and billing simultaneously, ensuring efficiency and profitability

Participate in new business development by growing existing accounts, networking, identifying new prospects, and contributing to RFPs and pitches

Mentor junior team members and help prepare them for client and new business presentations

Contribute to creative brainstorming and campaign execution across corporate and consumer communications

Build strong relationships with senior clients, earning trust through strategic insight and reliable partnership

Serve as final quality control to ensure only the highest-caliber work reaches clients

Take responsibility for account budgets and proactively manage profitability

Requirements

8+ relevant experience in corporate communications and / or related fields, including agency or in-house communications roles

Proven experience with integrated corporate communication programs including corporate brand building, media relations, issues and crisis management, executive visibility and thought leadership, digital and social, and stakeholder management is required

Consumer PR, B2C and B2B experience a plus

Excellent leadership / teamwork skills and the ability to multitask

Excellent communication skills

Strong presentation and client engagement skills

Must be able to work independently

Interest and passion in training others and building knowledge across the organization

Well organized, disciplined and detail oriented

Transparency matters to us. For this role, you can expect a salary between $115,000-125,000 annually depending on experience.

Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer.

Job Details

Seniority level : Director

Employment type : Full-time

Job function : Marketing, Public Relations, and Writing / Editing

Industries : Public Relations and Communications Services

We thank all applicants. However, only those selected for an interview will be contacted. Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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