Customer Success Representative (General CSR) - E002

Customer Service Representative

Work Arrangement : Fully Remote Job Type : Independent Contractor, Full-Time Work Schedule : 40 hours per week, US time zones Locations : Philippines (primary) LATAM (Mexico, Colombia, Brazil, Argentina) Other remote regions with strong English communication and customer service backgrounds

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for : WATCH HERE

Why Work with Us? At Pearl, we're not just another recruiting firmwe connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Role Overview

As a Customer Service Representative, you will be the first point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality support across phone, email, and chat channels. This role requires excellent communication skills, a solutions-oriented mindset, and the ability to maintain professionalism and empathy under pressure.

Your Impact

You will play a key role in shaping customer trust and loyalty by providing accurate, timely, and personalized support. Your responsiveness and problem-solving will directly impact customer satisfaction, retention, and the overall success of the service experience.

Core Responsibilities

Customer Support 60%

• Respond to customer inquiries via phone, email, and chat
• Provide clear, accurate product or service information
• Troubleshoot and resolve customer issues efficiently
• Maintain a polished, empathetic communication tone

Escalations & Reporting 25%

Continuous Improvement 15%