Coordinator

As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.

Essential Job Functions

• Scheduling & Coordination
• Schedule service appointments, installations, and maintenance visits for technicians.
• Adjust schedules in real-time for cancellations, emergencies, or other changes.
• Assist in reviewing and updating timecards for accuracy.
• Customer Service
• Serve as a primary point of contact for customer inquiries and service requests.
• Address and resolve customer concerns promptly and professionally.
• Maintain accurate and up-to-date customer records.
• Operational Support
• Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
• Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
• Provide general administrative support to the department.
• Prepare and distribute reports as needed.
• Other duties as assigned

Required Skills and Experience

Working Conditions

Environment

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions