Community Service Officer

Job no : 523994

Position Type : Staff Full Time

Campus : UMass Boston

Department : Public Safety

Pay Grade : 13

Date opened : 15 Sep 2025 Eastern Daylight Time

Applications close : General Summary :

A Community Service Officer (CSO) is an unarmed, uniformed security position, and is a non-sworn (civilian) member of the UMass Boston Police Department (UMBPD). With a strong emphasis on community engagement, CSO’s are responsible for performing a variety of duties to assist the (UMBPD) with its campus safety and community policing efforts. CSO’s assist UMBPD to make connections between students, faculty, staff, and other members of the community. The incumbent of this position enforces university policy, by-laws, the student code of conduct, and performs other non-criminal police related duties such as : community engagement and outreach; patrolling the campus on foot and / or be assigned to a designated post; provides direction, general information, and resources to the public, issuing parking tickets; performing walking escorts; respond to non-criminal complaints, building checks and other duties assigned. CSO’s are essential employees that do not carry firearms and have no powers of arrest.

Essential Functions :

• The following duties are typical of those performed by incumbents of this position; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title.
• Serves as an “ambassador” for the UMBPD by providing friendly, helpful customer service and resources to students, faculty, staff, and other community members.
• Actively involved in UMBPD’s community policing / engagement efforts by providing a variety of services, including but not limited to building patrols, assisting with staffing events, along with offering assistance and being a resource for members of the UMass Boston community.
• Serves as a “Campus Security Authority” and “Responsible Employee or Mandated Reporter” pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and Title IX of the Education Amendments of 1972.
• Take steps to effectively handle or control emergency situations by administering first aid, summoning assistance, directing traffic, safety escorts, and participating in building searches.
• Supported with a security monitoring system, patrols on foot the campus grounds, buildings, and facilities during an assigned shift, following an established route or designated post; standing for long periods of time; make regular inspection tours of the campus facilities noting unusual occurrences to ensure the security and safety of property and persons i.e., noted trespassers, fire, water leaks, or other hazardous conditions and circumstances which could lead to loss or damage to property and equipment.
• Prepare reports and logs on non-criminal matters such as but not limited to fire alarms or the occurrence of a fire, disturbances, and accidents.
• Unlock buildings as scheduled for events and inner office spaces upon request.
• Enforce campus policies and procedures including smoking, alcohol usage, drug usage, and other concerns that may relate to safety and security concerns.
• Enforce campus traffic regulations including parking.
• Observe weather conditions on campus and report dangerous or unusual weather-related activity to supervision.
• Provide awareness education and participate in crime prevention programming to students, faculty, staff, and other members of the community.
• Monitor and operate access control systems, alarm systems, and CCTV.
• Maintain radio communications with UMBPD Dispatch, using proper communication procedures to transmit information based on safety priority and availability of personnel.
• Operate a department vehicle under all conditions.
• May be assigned to assist in providing security for dignitaries; control crowds at public gatherings or demonstrations; and assist in the evacuation of residents or students in drills or emergency situations.
• May be assigned to appear personally as a witness in order to assist in court or grand jury proceedings.
• Perform other duties as assigned.

Other Functions :

Minimum Qualifications :

Background Check Information :

In addition to the mandatory standard background check package, please select additional products from the a la carte menu below.

UMass Boston Standard Background Package (Mandatory)

Preferred Qualifications :

Supervision Received :

Supervision Exercised :

Application Instructions :

Please apply online with your resume, cover letter and list of three professional work references.

Review of candidates will begin following the application closing date.

Grade : 13

This is a non-exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the ADA / 504 Coordinator Andrea Haas or 617-287-5148.

Applications close : General Summary :