Workforce Management and Engagement Strategist

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Partner with Senior Manager / Manager of Workforce Management, Planning, & Engagement to help execute ET global workforce talent pipelines strategy for and / or apply strategy within ET business units in partnership with broader TEMPO team and BMOs.

2. Drive execution of ET, talent pipeline and career pathing programs across ET and / or within designated ET business unit with a focus on balancing risk, sustainability, and financial targets to optimize ET’s workforce (including FTE, CW onshore and offshore) in partnership with ET Cost & Supplier Management.

3. Partner across TEMPO / BMO’s and with HR to influence and leverage enterprise-wide human capital programs, customizing for ET-specific business needs where required to support ET’s strategic plan.

4. Track and monitor appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ET’s workforce, talent, and engagement programs to ensure workplace requirements support staffing needs.

5. Explore, recommend, and implement opportunities for continuous business process improvement across workforce management, planning, and engagement, both within TIP and TEMPO and ET BMOs, with a one team mindset.

6. Communicate ongoing work, short-term outcomes, and long-term impacts with ET leaders, across TEMPO AND ET BMOs, and with HR partners at a regular cadence to support ET’s strategic plan, in partnership with ET OCM support.

7. Proactively partner to identify and mitigate risks associated with ET’s workforce.

8. Fully participate Workforce Management, Planning, & Engagement operating model and potentially lead projects including technology, process, efficiency, and departmental initiatives.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Experience with Program Management or Project Management (very large initiatives with multiple Project Managers)

2. Proven experience in a leadership role overseeing business operations within a technology organization. Extensive experience managing multiple highly complex simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.

3. Exceptional financial acumen with experience managing budgets and financial tracking. Proficiency in data analysis, reporting, and executive-level presentations that can be tailored to meet a broad range of audience and levels.

4. Strategic thinker with a demonstrated ability to align operational efforts with broader business objectives.

5. Extensive understanding of Project Management principles, agile methods and techniques. Requires advanced technical and business knowledge in policy development.

6. Outstanding analytical skills with attention to detail.

7. Outstanding documentation, organization, time management, and problem-solving skills. Ability to build consensus with technology and business teams in order to work through others in achieving desired results and objectives. Flexibility in response to change.

8. A detailed understanding of business. Retail background a plus. Extensive diplomacy and conflict resolution skills.

9. Sound team building, and interpersonal skills required to effectively manage a multi-faceted project throughout the deliverable process. Exceptional problem-solving skills; able to anticipate technical and project barriers and adjust approach based on research and experience.

10. General knowledge of several major and related systems and how they are integrated. Excellent written and verbal communication skills.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.