Technical Services Supervisor

Technical Services Supervisor

The Technical Services Supervisor manages the day-to-day operations of the technical services department. In this role, you will be responsible for oversight of the technical services team, reviewing and maintaining BOMS for rack builds and chassis configuration, rack and stack completion, software / hardware integration, special projects, and continuous process development and improvement. You will work very closely with client services teams and project managers. This position will serve as the site subject matter expert for high-end networking equipment. This position is customer facing and responsible for assisting in all technical inquiries from customers. You will also collaborate regularly with the customer to assist in determining specifications for builds.

Your tasks include :

• Maintains a personnel structure and staffing level to accomplish the technical services mission in an effective and efficient manner. Interviews and recommends applicants for hire as technical operators.
• Plans and coordinates work, trains and motivates, monitors and evaluates performance of technical service associates; ensures their ability to handle / install equipment safely.
• Counsels, records and disciplines as necessary. Develops crew leaders to effectively oversee the daily routines of their assigned crew members.
• Works closely with Customer engineers developing BOMs and future solutions for hardware.
• Monitors server assembly adhering to set global standards.
• Oversees the supplying of materials to fabrication and stages material for assembly and sub-assembly.
• Develops testing scope for various hardware with defined results and expectations.
• Works closely with Client Services and Project Managers to ensure rack builds are completed timely and ready for transport and deployment as required by the customer.

Travel requirements : Minimal.

Your profile :

We offer medical, dental, vision, life insurance, and disability pay. 401(k) with company matching up to 6%. Paid time off, including paid holidays. Flexible spending accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee assistance program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities. EOE protected veterans / disability.