L2 Support Technician

Title : Santa Clara, CA

Location : Santa Clara, CA or Irvine, CA or Miami Lakes, FL

Duration : 6-12 Months

Salary Range : $30 - $35 / hr on W2

Introduction

Join our dynamic IT team as a support technician where you'll play a crucial role in ensuring the smooth operation of our technology systems. We are committed to fostering a diverse and inclusive workplace where all employees are valued and empowered.

Note - This is a 2nd shift position - 3 : 00 PM - 10 PM Local Time

Required Skills & Qualifications

• Applicants must be able to work directly for Artech on W2
• Above average understanding of Windows operating systems and Office Suite (e.g., Word, Excel, Outlook, PowerPoint)
• Experience with ticketing systems such as ServiceNow or similar platforms
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills, with a customer-focused attitude
• Ability to work independently and prioritize tasks in a fast-paced environment
• Proficiency in basic networking concepts (e.g., Wi-Fi setup, troubleshooting connectivity issues)
• Familiarity with mobile device management (MDM) platforms such as Intune

Preferred Skills & Qualifications

Day-to-Day Responsibilities

Company Benefits & Culture

For immediate consideration please click APPLY to begin the screening process with Alex.