Monument Processor Specialist

Monument Processing Center Administrative Assistant

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.

Job Responsibilities

• Work with the region to transition paper files and records to electronic recordkeeping systems
• Adheres to compliance with company standard operating policies and procedures for all functions
• Manually review files and documents for accuracy and compliance
• Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency
• Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed
• Maintains professional and cooperative relationships with clients and associates
• Follow up on customer payments and insure compliance to M&I payment policy
• Verifies payments of all accounts payable invoices
• Controls receipt and deposit of cash payments
• Reconciles all accounts
• Processes same day check requests
• Makes bank deposits
• Collaborates and coordinates with all other departments within the business unit
• Generates monthly reports for key performance indicators
• Updates general price lists and approves monument contracts as necessary
• Monitors document retention policies and disposes of expired documents in a secure manner

Minimum Requirements

Education

Experience

Knowledge, Skills and Abilities

Work Environment

Work Postures

Physical Demands

Work Hours