Fraud Operations Senior Manager

Fraud Ops Sr Manager / Vice President

The Fraud Ops Sr Manager / Vice President is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology.

Responsibilities :

Manage one or more teams and a component of the fraud loss portfolio

Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk / reward and customer centric balance

Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses

Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions

Provide evaluative judgment based on information analysis in complicated and unique situations

Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities

Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :

6-10 years of experience in a related role

Basic knowledge of the industry required

Proven success in a similar position

Demonstrated ability to persuade and influence others

Consistently demonstrates clear and concise written and verbal communication

Demonstrated ability to remain unbiased in a diverse working environment

Education :

Bachelor's degree / University degree or equivalent experience

Master's degree preferred

Job Family Group :

Operations - Services

Job Family : Fraud Operations

Time Type : Full time

Primary Location :

San Antonio Texas United States

Primary Location Full Time Salary Range :

$93,440.00 - $140,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills :

Please see the requirements listed above.

Other Relevant Skills :

Bank Fraud, Banking, Coaching, Customer Experience (CX), Escalation Management, Fraud Analysis, Gap Analysis, Mentorship, Operations Management, Process Improvements, Professional Development, Regulatory Compliance, Risk Management.

Anticipated Posting Close Date :

Dec 09, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.