Care Coordinator

MISSION

Kheir's mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California.

Kheir Clinic was established in 1986 to serve as a bridge between low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers. Today, Kheir is a broad-based agency providing comprehensive health care for a diverse population through its 7 Clinics (Federally Qualified Health Center sites), Adult Day Health Care Center and Patient Resources Department.

ASSIGNMENT SUMMARY

The Care Coordinator will be an active member of the Quality Improvement (QI) team. This position requires collaboration with the Director of Patient Services, Clinic Manager, providers and other selected clinic staff. The Care Coordinator will be responsible for maintaining current knowledge of relevant HEDIS, MCAS, UDS and other clinical quality measure requirements, clinic operations and managed care programs. They will play a crucial role in implementing organizational Quality Assurance / Quality Improvement (QA / QI) program performance goals and assist in addressing any care gaps through the implementation and execution of projects, patient navigation and review of QI analytics. The Coordinator is responsible for conducting performance improvement activities, ensuring the accuracy of managed care patient quality performance data, engaging patients through outreach efforts to secure compliance with quality measures, and contributing to the improvement of HRSA health indicators. In addition, the Care Coordinator will call existing patients to schedule appointments for required quality care , health screenings, emergency department follow-ups, annual exams among other duties They must be highly proficient in Microsoft Office programs and other computer functions in order to maintain detailed records.

MINIMUM QUALIFICATIONS

• Minimum Bachelor's Degree required.
• Minimum one (1) year of recent experience in a clinical setting, Quality Improvement, and / or HEDIS-related experience preferred.
• Excellent verbal and written communication skills, including the ability to communicate complex medical information clearly to patients and staff.
• Excellent time management and organizational skills with attention to detail.
• Excellent computer skills, including Electronic Health Records (EHR), Microsoft Word, Excel, and data entry systems; ability to learn new and complex computer applications.
• Ability to work quickly, follow directions and make independent decisions.
• Ability to maintain confidentiality when handling patient medical records.
• Experience in community clinic environment a plus.
• Ability to work well with others in a professional and team-oriented environment.
• Bilingual in either English / Spanish or English / Korean required.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.