Talent.com
Knowledge Manager/Technical Writer
Knowledge Manager/Technical WriterMaximus • Omaha, US
Knowledge Manager / Technical Writer

Knowledge Manager / Technical Writer

Maximus • Omaha, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description & Requirements

Maximus is looking to hire a Knowledge Manager / Technical Writer.

This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.

Essential Duties and Responsibilities :

  • Demonstrate technical research and fix technical issues in computer / operational systems, network, applications, etc.
  • Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
  • Escalate more complex technical issues to more experienced technicians.
  • Participate in special projects as required.

Job-Specific Essential Duties and Responsibilities :

  • Maintains the knowledge base
  • Writes and updates SOP's
  • Updates process documentation
  • Ensures agents have current guidelines and that new policies are updated in workflows
  • Reviews and receives update / change requests from agents or management
  • Works closely with Training and Quality to ensure policies are aligned
  • Other duties as assigned
  • Job-Specific Minimum Requirements :

  • Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.
  • Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
  • High School Diploma or equivalent
  • 2 years of experience in knowledge management and / or technical writing
  • Proven ability to create knowledge articles to assist analysts and specialists.
  • Must be able to travel as needed to work site in Alexandria, VA
  • Minimum Requirements

  • High School diploma or equivalent with 1-3 years of experience.
  • May have additional training or education in area of specialization.
  • Preferred Skills and Qualifications :

  • 2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines
  • Experience with DTMO TAC processes, policies and systems
  • Experience writing knowledge articles for DTMO TAC
  • Excellent written and oral communications and presentation skills.
  • Ability to work independently
  • Ability to work in a high paced work environment
  • Ability to hit goals and deadlines
  • #techjobs

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

    Minimum Salary

    31.75

    Maximum Salary

    57.20

    serp_jobs.job_alerts.create_a_job

    Knowledge • Omaha, US

    Job_description.internal_linking.related_jobs
    Senior Technical Account Manager

    Senior Technical Account Manager

    Relativity • Omaha, NE, United States
    serp_jobs.job_card.full_time
    The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Workers' Compensation Claims Manager

    Workers' Compensation Claims Manager

    Argonaut Management Services, Inc • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Argo Group International Holdings, Inc.American National, US based specialty P&C companies, (together known as BP&C, Inc. Brookfield Wealth Solutions, Ltd.BWS"), a New York and Toronto-listed public...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Test Products from Home – $25-$45 / hr + Freebies

    Test Products from Home – $25-$45 / hr + Freebies

    OCPA • Blair, Nebraska, us
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager, RFP Writing

    Manager, RFP Writing

    Medica • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Principal Medical Writer - Regulatory - Oncology - Single Sponsor

    Senior Principal Medical Writer - Regulatory - Oncology - Single Sponsor

    Syneos Health / inVentiv Health Commercial LLC • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Senior Principal Medical Writer - Regulatory - Oncology - Single Sponsor.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Archive Digital Asset Manager (Contingent Worker)

    Archive Digital Asset Manager (Contingent Worker)

    Boys Town • Omaha, Nebraska, USA
    serp_jobs.job_card.full_time +1
    The Archive Digital Asset Manager is responsible for organizing preserving and managing digital assets to ensure secure efficient and accessible storage for organizational use.This role oversees th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AI Trainer - Content Writer - Flexible Hours

    AI Trainer - Content Writer - Flexible Hours

    Outlier • Bellevue, NE, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Proposal Writer

    Proposal Writer

    RSI Security • Omaha, NE, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Proposal Writer Location : .Remote Department : Sales & Growth Reports To : Proposal Manager Type : Full-Time, Direct Hire About Us RSI Security is a leading cybersecurity compliance f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Remote Financial Manager - AI Trainer ($150 per hour)

    Remote Financial Manager - AI Trainer ($150 per hour)

    Mercor • Omaha, Nebraska, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    UK / Canada / Europe / Singapore / Dubai / Australia-based • •Investment Banking or Private Equity Experts • • for a research project with a leading foundational model AI lab. You are a good fit if you : - Have •...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Offutt AFB, Nebraska
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    EDITOR Mid-Level

    EDITOR Mid-Level

    Client Server Software Solutions • 68113, NE, US
    serp_jobs.job_card.full_time
    The government requires Advisory and Assistance Support (A&AS) to assist the Government in creating, maintaining, and enhancing the ability to produce accurate and timely current and long-term ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    AI Trainer -Freelance Writer - Flexible

    AI Trainer -Freelance Writer - Flexible

    Outlier • Bellevue, NE, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel - MRI Tech

    Travel - MRI Tech

    Titan Medical Group • Blair, NE, US
    serp_jobs.job_card.full_time
    WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    AI Trainer -Flexible Content Writer

    AI Trainer -Flexible Content Writer

    Outlier • Bellevue, NE, United States
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Principal Medical Writer - Regulatory Submission Documents

    Principal Medical Writer - Regulatory Submission Documents

    Syneos Health / inVentiv Health Commercial LLC • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Principal Medical Writer - Regulatory Submission Documents.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We translate uni...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Publisher Success Manager - Remote (North America)

    Publisher Success Manager - Remote (North America)

    Eyeo • Omaha, NE, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Publisher Success Manager - Remote (North America).Blockthrough helps the world's leading media brands restore a healthier relationship with the 225 million users who filter their online ad experie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Manager, Cloud Architect

    Manager, Cloud Architect

    KPMG • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Financial Planner - AI Trainer ($150 per hour)

    Remote Financial Planner - AI Trainer ($150 per hour)

    Mercor • Bellevue, Nebraska, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    UK / Canada / Europe / Singapore / Dubai / Australia-based • •Investment Banking or Private Equity Experts • • for a research project with a leading foundational model AI lab. You are a good fit if you : - Have •...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted